Experience

Montcordia

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President

  • Jan 2020 - Present

  www.montcordia.com Lead an innovative private-pay senior care program that offers concierge level geriatric care management, home care, medication management, and assistive technology consulting services. Oversee management and operations of the program, while continuously evaluating the competitive landscape for opportunities to improve and expand. Build and develop strategic partnerships and a dynamic team of leaders dedicated to providing the highest level of care for seniors and their families. Drive programmatic initiatives in a rapidly growing, complex environment.• Develop, implement, and update business plan to achieve goals and objectives that support the organization’s strategic plan.• Develop and utilize analytical tools for capacity planning, demand forecasting, and data driven decisions.• Prepare and manage annual budgets, analyze variances, and initiating corrective actions.• Proactively address challenges in the internal and external environment to protect business interests.• Build and maintain strategic partnerships with referral sources • Ensure compliance with all applicable laws and regulations for each state that the program operates within. • Recruit, develop, and supervise a team of leaders to manage clinical and business functions.• Establish team priorities to achieve clinical and operational goals.• Coordinate with training department and program leaders to ensure appropriate, ongoing education and training for team members that extends significantly beyond regulatory compliance. • Develop standards and procedures for providing high quality services, as well as evaluating services and client satisfaction.• Develop and implement strategies that promote the program’s mission, values, and voice• Actively participate and contribute positively to multiple areas of the strategic plan. This includes facilitating workgroups, taskforces and committees.

• Program Manager

  • Jul 2018 - Jan 2020

  Contributed to the organization's revenue diversification goal by conducting a comprehensive feasibilty study and business plan for a new Older Adults Program, Montcordia. Conducted extensive market research, made recommendations to the executive leadership team, completed financial forcasting, planned strategic alliances, ensured regulatory compliance, completed licensure applications and supervised team members.



The Arc of Frederick County

• Philanthropy
• 1 - 100 Employee

• Operations Director

  • Nov 2017 - Jun 2018

  Worked collaboratively with other members of the executive leadership team to ensure The Arc provides superior community-based services, while remaining financially stable and compliant with all applicable standards in a rapidly changing environment. Directed program evaluation and analysis, planned and supervised implementation of change initiatives, performed financial forecasting and advised Executive Director, prepared all budgets and Service Funding Plans for individuals supported, oversaw incident reports and investigations, and trained Support Coordinators/Case Managers.

• Special Projects Supervisor

  • Dec 2015 - Nov 2017

  Oversaw quality assurance and case management program evaluation, supervised Support Coordinators/Case Managers, and developed and delivered employee trainings. Ensured organizational compliance with applicable federal, state, and local standards for case management branch, led projects that required cross-functional engagement with leadership team, served as chairperson to the QA Committee, oversaw case management incident investigations and reporting, wrote Plans of Correction, analyzed QA data and presented suggestions for improved outcomes, rewrote policies and procedures to streamline support services and organizational workflow, prepared budgets and Service Funding Plans, and supervised employees and volunteers.

• Support Coordinator

  • Apr 2014 - Dec 2015

  Assisted older adults and individuals with developmental disabilities to lead enviable lives, while also managing quality assurance plan revision. Supervised and trained staff and volunteers, assisted individuals and families with identifying and achieving life goals, developed and implement Plans of Care and Individual Plans, monitored services, located and coordinated services, crisis intervention, managed purchase of service accounts, developed and implemented quality outcome measures, and participated in strategic planning related to quality assurance outcomes.



ECHO

• United States
• Individual and Family Services
• 1 - 100 Employee

• Production Manager

  • Aug 2010 - Nov 2010

  Managed production of ECHO Direct Mail Service, while supervising, training and caring for adults with various disabilities. Ensured timely and accurate completion of all jobs, served as primary contact for customers, developed and implemented streamlined billing process, created employee training manual, and operated all automated systems. Also, collected program participant data, provided person-centered support, administered medications, and monitored safety of program participants and staff at all times.

• Site Supervisor II

  • Aug 2005 - Aug 2010

  Managed production of contracted services for Loudoun County Public Schools (LCPS) Personnel Services Department within an enclave worksite while supervising, training, and caring for adults with various disabilities. Provided person-centered support, implemented individual service programs and behavioral plans, recorded daily progress notes for each participant, served as liaison between host company and ECHO, Inc., collected production data, administered medications, managed program participant hours, planned and supervised community outings, and assured program participant integration into the host company’s work force and the community.



Westat

• United States
• Research Services
• 700 & Above Employee

• Research Assistant

  • Sep 2004 - Aug 2005

  Directed program and practice screening and submission to SAMHSA’s National Registry of Evidence-based Programs and Practices (NREPP), conducted daily operations for SAMHSA’s Older Americans Center for Excellence, and assisted in planning the joint SAMHSA/CMS 2005 Medicaid and Mental Health Conference. Identified, reviewed, and provided technical assistance to candidate programs and practices, managed and updated project collaboration website, trained new reviewers, created and maintained databases, entered and analyzed data, and prepared IRB submissions.



Northwestern University

• United States
• Higher Education
• 700 & Above Employee

• National Science Foundation Research Experience for Undergraduates

  • Jun 2003 - Aug 2003

  Investigated the impact of self-construal on cross-cultural differences in levels of depression. Designed study, ran participants, analyzed data, and presented findings. Investigated the impact of self-construal on cross-cultural differences in levels of depression. Designed study, ran participants, analyzed data, and presented findings.



West Virginia University

• United States
• Higher Education
• 700 & Above Employee

• Business Development Intern

  • May 2002 - Aug 2002

  West Virginia Development Office, Munich, Germany. Participated in efforts to boost WV’s economy through business recruitment. Identified and contacted prospective investors, created and maintained databases, entered and analyzed data, and created briefing book for Governor Robert Wise and team. Supervisor: Jack Gocke. West Virginia Development Office, Munich, Germany. Participated in efforts to boost WV’s economy through business recruitment. Identified and contacted prospective investors, created and maintained databases, entered and analyzed data, and created briefing book for Governor Robert Wise and team. Supervisor: Jack Gocke.



University of Colorado Boulder

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • May 2000 - Aug 2001

  Assisted with research projects investigating recidivism within the juvenile justice system. Conducted intake assessments for juveniles entering probation, assisted in treatment planning, created SPSS files, entered and analyzed data, participated in meetings on research and treatment, and conducted collateral data collection interviews with offenders’ family members. Assisted with research projects investigating recidivism within the juvenile justice system. Conducted intake assessments for juveniles entering probation, assisted in treatment planning, created SPSS files, entered and analyzed data, participated in meetings on research and treatment, and conducted collateral data collection interviews with offenders’ family members.