Experience

EZ Living Interiors
• Ireland
• Retail Furniture and Home Furnishings
• 1 - 100 Employee
• Customer Care Administrator

  • Sep 2021 - Present


Boots Ireland

• Ireland
• Retail
• 400 - 500 Employee

• Store Manager

  • Nov 2019 - Aug 2021

  Responsible for: • Ensuring that all KPI’s, Compliance and Quality are upheld within my Store • Maintaining and improving customer experience on a daily basis • Managing 14 direct reports along with multiple Locum Pharmacists • The training and development of my staff • Ensuring when/if there are concerns on the floor/over the phone, that these are resolved in a controlled and mannerly fashion • Point of contact for all escalations and if required discussed with HR/Area… Show more Responsible for: • Ensuring that all KPI’s, Compliance and Quality are upheld within my Store • Maintaining and improving customer experience on a daily basis • Managing 14 direct reports along with multiple Locum Pharmacists • The training and development of my staff • Ensuring when/if there are concerns on the floor/over the phone, that these are resolved in a controlled and mannerly fashion • Point of contact for all escalations and if required discussed with HR/Area Manager • Managing all health and safety requirements • Developing and maintaining Rota’s • Organising maintenance actions to be completed within store on a regular basis • Promoting new roles/jobs within Store- Aiding my Area Manager throughout the hiring process, while also conducting the final interviews • Daily/weekly cash analysis and investigation into any discrepancies • Store Audit/Stock Counts • Shrink Analysis (Profit & Loss) for the Store • Accountable for ensuring all disciplinary actions are carried out • Responsible for managing promotions/ideas to promote the shop • Forecasting future store plans such as (implementation of Covid 19 vaccination program, new Pharmacy service’s etc.) • Managing my store finances and budgets to ensure future growth of the store • Attending all required Store Manager Training’s throughout the year

• Assistant Store Manager

  • Mar 2019 - Nov 2019

  Experienced in Customer care and customer relations throughout my years in Boots Ireland working as a Beauty Adviser, more recently working as an assistant store manager of 2 stores. Responsible for: -Supporting my Area Manager to deliver effective business plans for my store. -Development and management of 20 + Staff in the Blackpool store. -The sale and promotion of boots owned brand products. -Monitoring and the promotion of KPI's at both Store and Staff… Show more Experienced in Customer care and customer relations throughout my years in Boots Ireland working as a Beauty Adviser, more recently working as an assistant store manager of 2 stores. Responsible for: -Supporting my Area Manager to deliver effective business plans for my store. -Development and management of 20 + Staff in the Blackpool store. -The sale and promotion of boots owned brand products. -Monitoring and the promotion of KPI's at both Store and Staff level. -Training and personal Development of new team members. -Hiring of staff. -Daily/weekly cash analysis and investigation into any discrepancies. -Opening and closing of the store. -Store Audit/Stock Counts. -Shrink Analysis(Profit & Loss) for the Store. -Accountability and disciplinary Procedures

• Beauty Advisor

  • Mar 2017 - Feb 2019

  Responsible for: • Responsible for ensuring all sales targets were met • Responsible for customer transactions within my department • Stocking and re-stocking of all make up and fragrance departments • Providing advice to customers on what make up/fragrance would suit them • The application of make up on customers by appointment • Daily cleaning activities • The promotion of offers and new merchandise • Daily customer support