Experience

Mercy Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lean Facilitator

  • Jul 2011 - Present

  Developed and Taught LEAN Basics and LEAN Yellow Belt training materials for employees at all levels to the organization and coached colleagues through their A3 project completion. Facilitated Rapid Improvement Events, 5S Events, Vertical Value Streams, Value Stream Analysis. Worked with 15 medical clinics to eliminate waste and improve efficiency. Integrally involved in the implementation of Next-Gen Electronic Health Record (EHR) in Regional Network for 15 Clinics Developed training materials, Standard Work Instructions, and Workflows for Next-Gen Practice Management and EHR Implementation. Coached Providers, Nurses and Clerical staff on processes to meet Meaningful Use Measures for Stage 1. Developed Standard Work Instructions and Workflows for Patient Centered Medical Home, Medicare Wellness Visits and Patient Portal. Increased Provider Satisfaction through the development of a Provider Documentation Support Specialist Process Show less



MercyOne

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Office Manager

  • Mar 2016 - May 2017

• Interim Office Manager Mercy Cardiology Clinic

  • May 2015 - May 2016