Experience

American Equity

• Insurance
• 700 & Above Employee

• Service Specialist ll

  • Nov 2021 - Present



Dark Side of the Spoon

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Aug 2021 - Present

  - Executed daily menu presentation and shared distinguished knowledge of gourmet menu items - Provided wine presentations and recommendations to a discerning clientele - Acquired loyal customers and received outstanding reviews - Maintained clean and sanitary work areas and table - Executed daily menu presentation and shared distinguished knowledge of gourmet menu items - Provided wine presentations and recommendations to a discerning clientele - Acquired loyal customers and received outstanding reviews - Maintained clean and sanitary work areas and table



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Bartender/ Server

  • Nov 2020 - Jun 2021

  - Verify patrons’ identification to verify age requirements for alcohol purchases - Clean bar and work area, and stock bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands - Greeted patrons and took food and beverage orders - Mixed alcoholic and non-alcoholic drinks, including specialty cocktails - Significantly increased per patron average by promoting appetizers, specialty items, and signature drinks - Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude Show less



Bonefish Grill

• Restaurants
• 700 & Above Employee

• Host Coordinator/ Server

  • Jan 2020 - Sep 2020

  - First impression of restaurant and last warming goodbye, creating positive experience for patrons - Reservation bookkeeper, ensuring organized and accurate records of patrons - Writing down take-out orders in person and over the phone and entering the orders into a point of sales system - Assembling take-out orders and cash handling - Strive for customer satisfaction by meeting all personal and special requests of patrons - Handle customer complaints and achieve a satisfactory customer solution - Knowledgeably recommended menu items based on customer needs and preferences, including upselling complimentary dishes and drinks Show less



City of Johnston, Iowa

• United States
• Government Relations Services
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2015 - Jan 2020

  - Assisted citizens, contractors and developers with the application process for building licenses and permits - Organized and prepared all Community Development related files and records - Reviewed, processed and distributed reports, plans, specifications, permit applications and related inspections - Answered, screened and directed inbound phone calls - Received, assisted and escorted clients to correct destinations; offices, rooms or meeting rooms - Provided forms, applications, brochures, pamphlets and related published materials upon request - Collected fees for requested services, recorded transactions and balanced cash drawer - Communicated application requirements and scheduled various procedures - Generated and retrieved reports, evaluations, letters, permits, correspondence, memorandums, case histories, certificates, statements, policies and other relevant documents Show less



Lauridsen Group Inc. / APC Consumer Products

• Ankeny, Iowa

• Quality Assurance Administrative Assistant

  • Oct 2014 - Oct 2015

  - Promoted in seven months for exceeding goals and supporting company culture - Record, track and generate reports for product and environmental testing - Log product nutritional information into database for review - Validate shipment test results in database for product release - Assist in the generation and formatting of formulas, nutritional’s and collateral documents - Route controlled documents for review and approval to the appropriate entities - Developed organization of global product processing procedures and testing - Support the progression and closure of standard operating procedure documents - Update tariff code tracking with supporting documents - Provide general support to sales representatives with events, campaigns and presentations - Collaborated with the marketing team to develop promotional materials - Assisted in tasks primarily focused on the execution of website updates, email campaigns, and social media posts - Maintained detailed project documentation from planning to implementation - Managed reports of social media marketing analytics Show less



APC Consumer Products

• United States
• Veterinary
• 1 - 100 Employee

• Marketing Assistant

  • Apr 2014 - Oct 2014



Red Couch Marketing

• Indianapolis, Indiana, United States

• Vice President of Marketing and Operations

  • Nov 2012 - Sep 2013

  - Collaborated with clients to determine company goals and outline an effective marketing strategy - Acquired an understanding of each client’s target audience and demographic for marketing campaign development - Formulated the design and layout of custom company branded email campaigns - Executed successful account management techniques for multiple client accounts - Performed daily social media updates with engaging content - Tracked campaign effectiveness and reported the results to the client - Produced and edited advertising videos to promote our social media marketing services - Managed website developers to meet marketing plan deadlines Show less