Rebecca Thomas
Head of Client Success at Learnerbly- Claim this Profile
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Topline Score
Bio
Chloe Stewart
I’ve had the pleasure of working underneath and alongside Becs and in both capacities she is nothing short of exceptional! As a leader she is caring, supportive and empathetic and as a partner she is driven, focused and methodical. Any organisation, team or individual would be lucky to work with Becs!
James Docherty
I was managed by Rebecca at a time in my career where I wanted to progress and develop within Client Success. Along with outstanding day to day support from her, Rebecca carefully listened to my ambitions and went above and beyond in helping me to achieve my goals. The management I received throughout our time in Reward Gateway was the best I have ever received, and the professionalism and drive to always be learning how to provide the best support to her team whilst directly contributing toward exceeding targets is something that really allowed me (and many others) to have a true role model in the workplace. I would absolutely recommend Rebecca to lead any team toward success at any business, and I hope to have the opportunity to work in the same organisation as her in the future, as her positive attitude and ability to build morale within a department is incredible.
Chloe Stewart
I’ve had the pleasure of working underneath and alongside Becs and in both capacities she is nothing short of exceptional! As a leader she is caring, supportive and empathetic and as a partner she is driven, focused and methodical. Any organisation, team or individual would be lucky to work with Becs!
James Docherty
I was managed by Rebecca at a time in my career where I wanted to progress and develop within Client Success. Along with outstanding day to day support from her, Rebecca carefully listened to my ambitions and went above and beyond in helping me to achieve my goals. The management I received throughout our time in Reward Gateway was the best I have ever received, and the professionalism and drive to always be learning how to provide the best support to her team whilst directly contributing toward exceeding targets is something that really allowed me (and many others) to have a true role model in the workplace. I would absolutely recommend Rebecca to lead any team toward success at any business, and I hope to have the opportunity to work in the same organisation as her in the future, as her positive attitude and ability to build morale within a department is incredible.
Chloe Stewart
I’ve had the pleasure of working underneath and alongside Becs and in both capacities she is nothing short of exceptional! As a leader she is caring, supportive and empathetic and as a partner she is driven, focused and methodical. Any organisation, team or individual would be lucky to work with Becs!
James Docherty
I was managed by Rebecca at a time in my career where I wanted to progress and develop within Client Success. Along with outstanding day to day support from her, Rebecca carefully listened to my ambitions and went above and beyond in helping me to achieve my goals. The management I received throughout our time in Reward Gateway was the best I have ever received, and the professionalism and drive to always be learning how to provide the best support to her team whilst directly contributing toward exceeding targets is something that really allowed me (and many others) to have a true role model in the workplace. I would absolutely recommend Rebecca to lead any team toward success at any business, and I hope to have the opportunity to work in the same organisation as her in the future, as her positive attitude and ability to build morale within a department is incredible.
Chloe Stewart
I’ve had the pleasure of working underneath and alongside Becs and in both capacities she is nothing short of exceptional! As a leader she is caring, supportive and empathetic and as a partner she is driven, focused and methodical. Any organisation, team or individual would be lucky to work with Becs!
James Docherty
I was managed by Rebecca at a time in my career where I wanted to progress and develop within Client Success. Along with outstanding day to day support from her, Rebecca carefully listened to my ambitions and went above and beyond in helping me to achieve my goals. The management I received throughout our time in Reward Gateway was the best I have ever received, and the professionalism and drive to always be learning how to provide the best support to her team whilst directly contributing toward exceeding targets is something that really allowed me (and many others) to have a true role model in the workplace. I would absolutely recommend Rebecca to lead any team toward success at any business, and I hope to have the opportunity to work in the same organisation as her in the future, as her positive attitude and ability to build morale within a department is incredible.
Credentials
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Building Your Visibility Online as a Remote Leader
LinkedInApr, 2021- Sep, 2024 -
Conducting Motivational 1-on-1 Reviews
LinkedInAug, 2020- Sep, 2024 -
Building Better Routines
LinkedInJul, 2020- Sep, 2024 -
Delivering an Authentic Elevator Pitch
LinkedInJul, 2020- Sep, 2024 -
Why Trust Matters with Rachel Botsman
LinkedInJul, 2020- Sep, 2024 -
Digital Body Language
LinkedInJun, 2020- Sep, 2024 -
Executive Presence on Video Conference Calls
LinkedInJun, 2020- Sep, 2024 -
Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)
LinkedInJun, 2020- Sep, 2024 -
Leaders Eat Last: Why Some Teams Pull Together and Others Don't (Blinkist Summary)
LinkedInJun, 2020- Sep, 2024 -
Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInJun, 2020- Sep, 2024 -
Being an Effective Team Member
LinkedInJan, 2019- Sep, 2024 -
Mental Health First Aid Champion
St Johns AmbulanceNov, 2020- Sep, 2024
Experience
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Learnerbly
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United Kingdom
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Software Development
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1 - 100 Employee
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Head of Client Success
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Nov 2023 - Present
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Reward Gateway
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Head of UK Client Success (SMB & Corporate)
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Nov 2021 - Nov 2023
Reward Gateway is a HR Tech SaaS company providing an employee engagement and experience platform to over 8 million employees worldwide. An ambitious, fast-growing, private-equity backed business, we connect employees with their people through communications, recognition and benefits to 'make the world a better place to work'. As Head of Department, I manage 5 Team Managers, that in turn manage 7 CSMs each, with an average portfolio of 25-30 clients. Across over 700 clients, my team’s… Show more Reward Gateway is a HR Tech SaaS company providing an employee engagement and experience platform to over 8 million employees worldwide. An ambitious, fast-growing, private-equity backed business, we connect employees with their people through communications, recognition and benefits to 'make the world a better place to work'. As Head of Department, I manage 5 Team Managers, that in turn manage 7 CSMs each, with an average portfolio of 25-30 clients. Across over 700 clients, my team’s combined annual recurring revenue is over £17m with over £7m in renewals to protect annually. My goal is to drive the team to reach our service, retention and growth targets.
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Head of US Client Success (Interim)
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Apr 2021 - Nov 2021
Short term assignment as required by RG during the Covid pandemic. I was required to bring the Reward Gateway culture, values and beliefs to life in the US Client Success function. It was important to stabilise the team, share best practice and implement processes learned from the successes in the UK to enable the team to scale both in terms of team size and client value.
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Client Success Team Manager (Corporate)
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Oct 2018 - Apr 2021
I managed a team of 7 CSMs, with around 25 clients each to maintain our departmental service, growth and retention targets. The annual recurring revenue of this portfolio was over £6m, with typically around £2m in annual renewals to protect each year. Improved annual net retention from 93% to over 97% net retention.
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Senior Client Success Manager
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Feb 2018 - Sep 2018
I was responsible for the successful performance of twenty client programmes and two direct reports in my team. I provided leadership, coaching and development to my direct reports and the wider CSM Team to ensure continued growth and development of their skills.
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Client Success Manager
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Mar 2017 - Feb 2018
Responsible for the success of my clients’ employee engagement programmes, delivering outstanding service and creating valued partnerships. My portfolio consisted of forty clients across the SMB, Corporate and Enterprise space, including McDonalds, Legal and General and Sky with a combined annual value in the region of £1m.
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Relocation Support Services Ltd.
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United Kingdom
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Human Resources Services
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1 - 100 Employee
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Client Account Manager
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Apr 2016 - Feb 2017
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Crown Worldwide Group
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Hong Kong
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Truck Transportation
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700 & Above Employee
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Global Mobility Consultant
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Oct 2013 - Apr 2016
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Hinch Property Management
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United Kingdom
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Real Estate
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1 - 100 Employee
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Account Manager (New Business)
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Mar 2011 - Oct 2013
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Schedule Coordinator
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Sep 2008 - Nov 2010
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Education
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1998 - 2005
Beaconsfield High School
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1991 - 1998
Tylers Green First and Middle Schools
Community
