Delivery Manager

• Jul 2023 - Present

Senior Delivery Manager

• Feb 2022 - Jul 2023

Doing great things for my Customers. * Successfully Delivering a range of Google Cloud Platform products to my Customers in the Government (Public Sector), using Agile/Scrum Methodologies* Mentoring/Coaching other Delivery and Project Managers

Agile Project Manager

• Jun 2021 - Feb 2022

Google. Done right!

Infrastructure Project Manager

• Jan 2017 - Jun 2021

Wellbeing Initiative - Leading a team of volunteers to arrange co- ordinate, and run weekly wellbeing events across three locations. Responsible for an annual budget of £42K to provide free and subsidized health and wellbeing initiatives (such as crafting, mindfulness, massage and yoga) for all employees across three sites. • Infrastructure Projects - Managed a team of Engineers, and supporting their line manager in delivering both Project and BAU activities to an exceptionally high standard. • Transformation Program/Project Management - Liaised and worked with software development teams to decommission legacy data centres. Ensuring re-platforming of the application to cloud service, in order support physical decommissioning of legacy equipment. • Security Program Management - Projects included developing and implementing a robust patch management process for both end user devices and servers; implementing new Data Loss Prevention (DLP) protocols and Working with Risk and Compliance Manager to minimise the legacy risk profile. Show less

Senior Project Manager

• Nov 2015 - Dec 2016

• Successfully managed the business-critical roll out of a new HR & Payroll system. • Stakeholder Management - Working with third party suppliers and managing director level stakeholders during a number of setbacks and major escalations. There were a number of misunderstandings with regards to the initial contact, and the agreed costs and scope of the project. • Conflict Resolution & Delivery Management - Without my perseverance and communication skills, these misunderstanding would have escalated further. In addition, there were additional costs as a result of consultant error. Through negotiation and compromise the project completed with minimal overspend and the third party accepting the costs of the consultant’s mistakes. Show less

Project Portfolio Manager

• Jun 2015 - Nov 2015

Successfully managed a flexible pool of up to 10 Project Managers managing in excess 50 concurrent projects of varying sizes, value and complexity, Circa £3 million • Multiple Portfolio Management - Working with the conflicting requirements of multiple portfolios, and challenging multiple customer contacts to reinvigorate working relationships in order to achieve results.• Customer Engagement - Negotiated with the customer to settle invoices that had been outstanding for a substantial amount of time, bring the overall debt owned to under £40K for the first time in over a year. In addition to this, also worked with customer to help them realise cost reductions in line with their internal targets, by front loading projects deliveries with highest cost savings, leveraging existing • Cross Team Communication - Ran support teams and streamlined interdependent concurrent projects to avoid duplication. Show less

Senior Project Manager

• Jun 2014 - Jun 2015

Working remotely from both home and customer sites, in UK, USA and Germany to successfully deliver the Global “Cross Functional Tools Projects• Cross Team Working - Worked with the Pre- Sales / Pursuit team, to perform due diligence on multiple projects. As a trusted and key member of the Service Readiness Verification project, supported and worked alongside other Project Managers, as well as managing other Test Consultants and Project Managers to provide verification that Service was ready for Hewlett Packard to take on operational responsibility.• Project Management - Developed in depth project initiation documentations and business proposals. Developed a fully linked plan showing both customer dependencies as well as dependencies on other internal projects within the program.• Customer Engagement - Successfully set up multiple projects, which included negotiating key deliverables with a number of Senior VP level customers contacts.• Coaching - Coached and mentored several less experienced projects managers Show less

Project Manager

• Oct 2012 - Jun 2014

Strong pro-active approach and excellent time management skills were required in order to successfully manage a number of projectsA member of the Project Services (Cloud and Datacentre Migration) Project Management team. Directly responsible for project managing up to five infrastructure and data centre projects concurrently for Centrica, ensuring that new products and services detailed in the project request were delivered within agreed scope, timescales, and budget. This involved dependency management, deployment planning & implementation management. Strong interpersonal and relationship building skills were needed in order to be able to affectively liaise directly with both on-site and off-site resources (Matrix Management) as well as third parties, Service Management and other Customer Senior Level Managers (Client stakeholder management). Utilised full project management methodology including Risk, Issue, Dependency, Constraint management, internal and external escalations and regular reporting at all levels.Identified as key performer resulting in a recognition award. Project Director identified Rebecca as high achiever and became pivotal part of contract recovery/intervention programme running a tranche of work to deliver Network infrastructure Service Improvement Plan. This involved matrix management of both technical resources from all areas, as well as other Project managers delivering work under the SIP programme. Show less

Strategic Incident Manager

• May 2011 - Jun 2013

Incident Manager

• Apr 2010 - May 2011

Problem Manager

• Sep 2007 - Apr 2010

Major Incident Manager

• May 2006 - Aug 2007

First Line Anaylst

• Sep 2004 - Apr 2006

Service Desk Analyst

• 2002 - 2004