Experience

Applied Systems

• United States
• Software Development
• 700 & Above Employee

• Senior Implementation Specialist

  • Jan 2020 - Present

  Implement Applied’s extended solutions including CSR24, Mobile, Indio, and Benefits Designer Identify client business goals to maximize their efficiency using Applied’s product portfolio while managing multiple accounts Document internal and client facing material to ensure proficient workflows, communicate key updates to appropriate teams to ensure team readiness



The Bensman Group

• United States
• Financial Services
• 1 - 100 Employee

• Client Service Technician

  • Jun 2018 - Jan 2020

  Review property and casualty policy renewals to compare deductible options and premium rates Process policy changes Data entry and record keeping Process evidences of insurance requests and communicate the information to mortgage loan services Applied Epic system processes

• Client Support Specialist

  • Feb 2017 - Jan 2020

  Track, follow-up and assist clients with late payment notices, pending cancellation notices, and other billing inquiries Process and monitor endorsement requests, new business, and renewals Assist with all incoming and outgoing correspondences to clients Entered customer service notes into client files after all interactions for accurate records



Home of Hope Cancer Wellness Center

• Community Outreach Coordinator

  • Aug 2016 - Dec 2016

  Design and create resource navigation packet for someone who is diagnosed with cancer Coordinate educational programs to inform community on current issues in oncology Modernize the company’s promotional flyers and social media marketing techniques



Ymca Camp Duncan

• United States
• Events Services
• 1 - 100 Employee

• Assistant Camp Director

  • May 2016 - Aug 2016

  Ingleside, IL Assist camp director in staff training, emergency procedures, and all other tasks assigned Provide support, guidance, and evaluation to counselors Plan and implement program activities and specialty events for 250-320 campers ages 4 through 15



Ymca Camp Duncan

• United States
• Events Services
• 1 - 100 Employee

• Aquatics Director

  • May 2015 - Aug 2015

  Ingleside, IL Trained 50 staff in waterfront/pool safety and emergency procedures Planned and supervised aquatic activities, i.e. swim lessons, boating, search and rescue drills Organized lifeguard rotations and evaluated lifeguard skills Collaborated with management team members on daily goals and activities Discussed challenging situations with counselors and provided feedback on problem solving techniques



Ymca Camp Duncan

• United States
• Events Services
• 1 - 100 Employee

• Day Camp Counselor

  • May 2013 - Aug 2014

  Ingleside, IL Taught and coordinated activities, projects, and sportsmanship Resolved conflict that occur among children by respecting their side of the story and offering ways to solve future conflicts Helped maintain an environment that is safe and fun for campers