Experience

Kensington School

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Junior School Assistant

  • Sep 2022 - Present



La Ceramicaria

• Spain
• Retail Art Supplies
• 1 - 100 Employee

• Creative Workshop Instructor

  • Mar 2021 - Mar 2022

  Working as part of a small team across two locations in Barcelona, my role is to encourage creativity and confidence in clients of all ages with varied creative experience.Predominantly communicating in Spanish, my role also requires high levels of organisation, a duty of care and attention and the ability to perform in an often fast paced environment.Working at La Ceramicaria has not only provided me with the opportunity to greatly expand my knowledge and confidence speaking in Spanish, but has also increased my ability and passion for leading group activities and creating a community feeling. It has also allowed me to further my passion in creating connections through creativity, something I strive to do in and out of the work environment.



Orega

• United Kingdom
• Executive Offices
• 100 - 200 Employee

• Assistant Customer Service Manager

  • Aug 2017 - Aug 2019

  Assistant Centre Manager at a two times award winning centre. Managing three floors, representing 40 in house clients and 90 virtual office clients. A positive team motivator, leading by example by providing the highest level of service and consistently exceeding expectations. Responsibilities included:• Managing the CSR by supporting daily tasks, recognising progression, errors and celebrating achievements in 1:1 meetings.• Processing enquiries and conducting tours of the centre to potential clients.• Representing VIP clients and handling sensitive information whilst maintaining a high level of professionalism at all times.• Supporting the Centre Manager and stepping into their role when needed.• Ensuring all client move-ins run smoothly and being detail orientated.• Managing AV and telephony requirements. • Handle all purchasing and stock control for the centre whilst being cost effective.• Ensuring the centre and its facilities hit audit standards, including Health and Safety.• Taking on the additional role of organising regular networking events.• Working with the team to reach targets by thinking of new exciting ways to achieve them.• Monthly billing, invoicing and chasing debt.• Positively dealing with any complaints and always offering the best solutions.• Using social media to engage and welcome new business.• Dealing with meeting room / conference bookings.• Training new recruits and temporary staff.• First Aid responsible and Fire Marshall.



Hermès

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Consultant - (Temporary)

  • Mar 2017 - Aug 2017

  Temporary Sales Consultant for Hermés Paris. Duties include working in a highly professional environment with a small team, ensuring only the highest levels of customer service and maintaining long-standing relationships with clients and in depth product knowledge is essential. Temporary Sales Consultant for Hermés Paris. Duties include working in a highly professional environment with a small team, ensuring only the highest levels of customer service and maintaining long-standing relationships with clients and in depth product knowledge is essential.



Burberry

• United Kingdom
• Luxury Goods & Jewelry
• 700 & Above Employee

• Sales Consultant - (Fixed Term Contract)

  • Nov 2016 - Feb 2017

  Full-time brand specialist on a fixed term contract over the Christmas period. I consistently delivered a seamless, professional client experience. Other responsibilities included vital product knowledge, visual merchandising, stock movement, liaising and working alongside fellow concessions ensuring I built good working relationships. Full-time brand specialist on a fixed term contract over the Christmas period. I consistently delivered a seamless, professional client experience. Other responsibilities included vital product knowledge, visual merchandising, stock movement, liaising and working alongside fellow concessions ensuring I built good working relationships.



Loewe

• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Brand Specialist - (Fixed Term Contract)

  • May 2016 - Nov 2016

  Full time, fixed term contract as a luxury retail sales consultant/brand specialist where I sold high value accessories. Essential product knowledge, high standard of customer service and sales targets. Added responsibilities included processing deliveries, weekly stock takes, store transfers, daily and weekly sales reports. Full time, fixed term contract as a luxury retail sales consultant/brand specialist where I sold high value accessories. Essential product knowledge, high standard of customer service and sales targets. Added responsibilities included processing deliveries, weekly stock takes, store transfers, daily and weekly sales reports.



Devonport Chocolates

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Front of house / Sales / Factory assistant

  • Jul 2015 - Apr 2016

  I had the pleasure of working as part of a family run business during my 12 month trip. My job role was essentially split between being front of house for the shop and also working as a factory assistant. My role entailed high standards of customer service, extensive product knowledge, gift wrapping to a high standard, organising personalised customer orders, building relationships with customers and also having the ability to adapt from two completely different job roles throughout the working day and working under pressure during busy periods.



Harvey Nichols

• United Kingdom
• Retail
• 700 & Above Employee

• Sales consultant

  • May 2013 - Mar 2015

  After working for a luxury retailer for two years I maintained a high level of customer service, a determination to meet weekly and monthly targets, working as an individual and as part of a team and building relationships with high profile clients. Other responsibilities include representing the menswear floor for staff council and charity committee. After working for a luxury retailer for two years I maintained a high level of customer service, a determination to meet weekly and monthly targets, working as an individual and as part of a team and building relationships with high profile clients. Other responsibilities include representing the menswear floor for staff council and charity committee.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer representative

  • 2012 - 2013

  The main part of my role as a Customer Representative at the Building Society was to create and build on relationships with customers, dealing with varied enquiries, sales and referrals which may arise on a daily basis whilst maintaining a high level of confidentiality. The main part of my role as a Customer Representative at the Building Society was to create and build on relationships with customers, dealing with varied enquiries, sales and referrals which may arise on a daily basis whilst maintaining a high level of confidentiality.



H&M

• Sweden
• Retail
• 700 & Above Employee

• Sales Assistant

  • 2007 - 2011