Rebecca Eby

Community Manager (previously Customer Experience & Community Manager) at wool&
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Contact Information
us****@****om
(386) 825-5501
Location
Gays Mills, Wisconsin, United States, US

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Bio

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5.0

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Alison Bruflat

Rebecca was wonderful to work with. She was very easy-going and professional. Rebecca produced wonderful "getting ready", ceremony, and reception photos. I would recommend Studio Noveau for the great value along with Rebecca's beautiful and creative photographs.

Sharon Day

Rebecca is a fantastic wedding photographer. She is creative and extremely pleasant to work with and her pictures are beautiful. She is highly recommended and would definitely hire her again.

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Credentials

  • Certificate of Non-Profit Leadership
    University of Wisconsin-Eau Claire
    May, 2008
    - Sep, 2024

Experience

  • wool&
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Community Manager (previously Customer Experience & Community Manager)
      • Jan 2021 - Present

      • Manages, mentors, and leads a team of 6 CX agents and 14 social moderator volunteers, establishing KPIs and ensuring achievement in alignment with company vision and goals. • Serves as subject matter expert and face of the company within brand’s mission-based social media communities, increasing customer satisfaction through continuity of information. • Increases group membership by 325% over 24 months through brand-based posting, community management, and content creation. • Collaborates with cross-functional teams to manage social media presence and content on multiple platforms, creating customized content plans increasing brand communities from 1K members to 18K+. • Oversees and manages 2 Help Desks, creating and implementing policies to grow company revenue 5x. • Develops and implements trainings for new and existing employees, resulting in consistent high 5* service with average response time <4 hours for all tickets. • Creates and hosts online and in-person events, increasing community outreach and brand presence. • Identifies areas of improvement, creating customizable and scalable moderator team models and implementing best practices for moderating groups. • Collaborates with journalists on PR and Interviews including The Guardian, Bloomberg, Balancing Act, Outdoor Magazine, TreeHugger, BBC, and more. • Contributes content to blog and maintains website SAQ content. • Partners with Marketing, PR, and Operations teams to spearhead agency’s internal social media programs and efforts. • Identifies content and develops UGC (user generated content), assisting with copywriting and photo and video editing. Show less

  • Wool&Prince
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Community Manager (previously Customer Experience Manager)
      • Jan 2021 - Present
  • NORTH CRAWFORD SCHOOL DISTRICT
    • United States
    • 1 - 100 Employee
    • Substitute Teacher
      • Sep 2019 - Jan 2021
  • Studio Noveau
    • Design
    • Owner
      • Jan 2006 - Jan 2021
  • Barefoot Books
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Marketing Intern
      • Sep 2018 - Sep 2019
  • Prairie du Chien Downtown Revitalization
    • United States
    • Civic and Social Organizations
    • Executive Director
      • Aug 2012 - Mar 2014
  • Viroqua Partners
    • Executive Director
      • Sep 2008 - May 2010
  • The Title Company
    • Insurance
    • 1 - 100 Employee
    • Real Estate Closing Agent
      • Jun 2007 - Sep 2008
  • Wisconsin Marketing and Management Association
    • Parliamentarian
      • 2006 - 2007
  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Fire Controlman
      • 2000 - 2005

Education

  • University of Wisconsin-Platteville
    Bachelor of Applied Arts & Sciences, Business, Management, Marketing, and Related Support Services
  • Madison Area Technical College
    AAS, Real Estate/Marketing
  • University of Wisconsin-Madison

Community

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