Operations Associate- Clinician Review Operations

• Oct 2022 - Present

Operations Analyst- Clinician Review Operations

• May 2022 - Oct 2022

Operations Analyst- App Review

• Sep 2021 - May 2022

• Handle the organization of all applicant documents, review and submit applications for travel nurses• Operate independently to help team achieve goals • Develop full understanding of the healthcare staffing market • Work closely with Operations, Account Management, and Nurse Experience Team • Embracing an “all hands-on deck” culture

HR Manager

• May 2021 - Aug 2021

Senior Human Resources Generalist

• May 2019 - Dec 2020

• Partner with Plant Leadership and the Tukwila, WA HR team as the sole HR practitioner for the Plant. • Responsible for providing a full range of Human Resources services to the Charlotte plant as a member of the plant management team including the following functional areas: recruitment, employee relations, training, performance management, onboarding, policy implementation, employment law compliance, payroll and benefits coordination, and safety. • Collaborated with Plant Leadership and multi-location HR departments to update and onboard COVID-19 changes, ensuring full compliance with CDC, WHO and local hospital system recommendations.

HR Generalist

• Mar 2018 - May 2019

• GLC Regional Administrator (LMS Administrator)• Recruiting (Selection & Screening, Interview Scheduling, Offer Creation & Extension, Background/Drug Screen) • Standard Generalist Tasks including Employee Relations, Employee Events, Exit Interviews, and HRIS Records Maintenance. • Provide communications to employees through electronic systems, posters and other publications by keeping current information available and accessible.• Special Projects including process improvement, cross-departmental support, and employee engagement.

Training Specialist (HR Department)

• Jan 2017 - Mar 2018

• GLC Regional Administrator (LMS Administrator)• Health & Wellness Champion• Planned and delivered training programs for North Carolina personnel to insure identified skills and competencies needed to perform the job are acquired as efficiently as possible. Responsible for ad-hoc training requests from supervisors and managers. • Responsible for new employees through their first 90 days. Updated new employee orientation from one day program to a 90 day program.• Lead role in authoring and development of training procedures and related documents for all plant processes. • Developed and maintained a tracking system to monitor training levels and qualifications in SharePoint. Periodically reviewed all training documents and update as necessary per audit standards and/or other requirements. Tracked necessary retraining and document completion. • Reviewed and standardized existing training programs between multiple locations. Maintained and updated programs to reflect new manufacturing practices, products, equipment, tooling, laws and/or regulations. • Communicated training schedules and timetables to all affected departments. Worked with supervisors to identify training needs. Developed action plans to address targeted areas. • Assisted other members of the HR team with the planning and execution of projects, meetings and related activities. Assist with interviews and pre-employment paperwork.• Assisted in providing communications to employees through electronic systems, posters and other publications by keeping current information available and accessible.

Supply Chain Analyst- Lowe's Account

• Apr 2016 - Jan 2017

• Investigated and resolved root causes of non-conforming shipments.• Process & SOP Creation• Receiving and Match Exceptions• Managed inbox for store inquiries on shipments and purchase orders.• Provided analytical support for marketing and commercialization projects.• Coordinated delivery schedules and other supply chain activities.

Project Lead- Lowe's Account

• Sep 2015 - Apr 2016

• Used campaign and project management tools to coordinate project management activities including timeline management. • Risk escalation and mitigation, reporting, and ensuring quality work through end customer delivery.• Partnered with Fortune 50 client for day to day campaign, project, and order related business.• Supported and maintained all corporate quality standards, policies, procedures. Worked to create a written record of these standards.• Provided overall project engineering while driving key stakeholder engagement across the Lowe's and partner landscapes.• Identified opportunities for business process improvements.• Issued Purchase Orders and Cancellations.• Receiving and Match Exceptions

Manager

• Nov 2011 - Sep 2015

• Used the company's programs to manage coworkers including selection, training, motivating, evaluating, coaching and developing people. • Organized and followed-up on all daily activities including scheduling of all coworkers to meet needs of the store. • Provided leadership and guidance to coworkers through coaching and issuing corrective action. • Performed job evaluations and exit interviews. • Assisted employees regarding benefits, pay, policies and procedures. • Responsible for ensuring staff exceeded sales goals. • Responsible for file and records maintenance. • Increased account base by 75%, increased profits by 60-100%.

Phone Banker I

• May 2011 - Nov 2011

• Provided first call resolution, while following strict procedures that meet compliance guidelines. • Marketed and introduced products and services to help our customers succeed financially. • Provided first call resolution, while following strict procedures that meet compliance guidelines. • Marketed and introduced products and services to help our customers succeed financially.

Workforce Management/Technical Support

• Jan 2008 - May 2011

• Coordinated staffing by forecasting, scheduling, capacity planning, and approving off-phone activities. • Tracked day-off requests and updated systems for schedule forecasting. • Identified opportunities to streamline workflows and processes to increase customer satisfaction, reduce errors, increase controls and ensure maximum productivity and efficiency. • Presented metrics weekly to management. • Monitored over 250 agents in real time. • Coordinated staffing by forecasting, scheduling, capacity planning, and approving off-phone activities. • Tracked day-off requests and updated systems for schedule forecasting. • Identified opportunities to streamline workflows and processes to increase customer satisfaction, reduce errors, increase controls and ensure maximum productivity and efficiency. • Presented metrics weekly to management. • Monitored over 250 agents in real time.

Senior Sales Associate

• Jan 2006 - Jan 2008

• Maintained team environment between associates. • Assisted in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs. • Maintained a knowledge base regarding benefits, pay, policies and procedures. • Supported and maintained all corporate quality standards, policies, procedures. • Maintained knowledge of principles and methods for showing, promoting, and selling technical products. • Maintained team environment between associates. • Assisted in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs. • Maintained a knowledge base regarding benefits, pay, policies and procedures. • Supported and maintained all corporate quality standards, policies, procedures. • Maintained knowledge of principles and methods for showing, promoting, and selling technical products.