Rebecca Woodey

Account Remediation Team Leader at UKAR
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Contact Information
us****@****om
(386) 825-5501
Location
Sunderland, United Kingdom, GB
Skills

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Bio

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Credentials

  • CeMAP
    ifs University College
    May, 2014
    - Oct, 2024

Experience

  • UK Asset Resolution Limited (UKAR)
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Account Remediation Team Leader
      • Dec 2014 - Present

    • FHT Team Leader
      • Apr 2014 - Dec 2014

    • Unsecured Operations Team Leader
      • Sep 2010 - Apr 2014

      Worked within the Unsecured Financial Difficulties area of the Customer Assistance department in UKAR, managing a team of 18 collectors. The main responsibilities include managing administration tasks within SLA's, maintaining PCA targets and analysing departmental MI to report to business areas. To ensure successful team management daily targets are set, with work allocation, KPI's managed effectively and liaise with other business areas. On a monthly basis coaching sessions, performance improvement plans, career pathways, and one to one's are completed. I was involved in the disbandment of this team before joining my new team.

    • Quality Analyst
      • Sep 2007 - Sep 2010

    • Quality Coach
      • Aug 2006 - Sep 2008

Education

  • University of Sunderland
    Bachelor of Arts (B.A.) with hons, Early Childhood Education and Teaching
    2003 - 2006
  • Durham Johnston sixth form
    A levels, Business Studies, ICT, English Literature
    2001 - 2003

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