Experience

Service Sanitation

• United States
• Environmental Services
• 1 - 100 Employee

• Key Account Manager

  • Jan 2020 - Present

  > Full cycle sales process management of both new business and existing clients (top-of-funnel prospecting and outreach through contract signature). > Management of key accounts throughout 3 State territory requires a dedication of time and energy to build relationships and trust with key decision makers. Average productivity of 70 customer emails per day (inbound & outbound).> Negotiate multi-year contracts and submit Bids & RFPs to gain business from government agencies across several different markets.> Utilize consultative selling approach combined with diverse knowledge of products and specialty equipment to quote any job including construction projects, industrial projects, special events, seasonal sites, and emergency needs such as water main breaks and water shutdowns.> Daily interaction with different departmental teams to handle customer requests, coordinate specialized equipment deliveries, emergency deliveries and finding solutions to resolve customer issues.> Assist on-boarding and training of new hires. Show less

• Inside Sales Representative

  • Feb 2012 - Jan 2020

• Customer Service Sales Specialist

  • Oct 2011 - Feb 2012



Dune City Gardens, LLC

• Porter, Indiana, United States

• Co-Founder / Head of Operations

  • Oct 2017 - Present

  Dune City Gardens is a successful vertical farm/private growing operation producing Premium Microgreens, Culinary Herbs & Edible Flowers serving the top restaurants & chefs in the Chicagoland & Northwest Indiana markets. > Partner in all decision-making for the Company. > Year 1 - $50k revenue verified, Year 2 - $60k revenue verified. > Key client management within Greater Chicago hospitality market. > Implementation of systems to operate most efficiently (ie. planting schedules & delivery route sheets). Show less



Black Tie Event Services Inc., Black Tie Manufacturing and Black Tie Sanitaion

• Hospitality
• 1 - 100 Employee

• Customer Service Sales Specialist

  • Jan 2010 - Oct 2011

  > Build and maintain enduring customer relationships to boost sales and generate repeat business and referrals. > Synthesized customer needs by articulating product benefits and recommending solutions that provide value to the customer. > Owned client relationships across: homeowners, construction companies, government agencies, schools, local sports organizations, businesses, wedding planners, event production companies and equipment/tent rental companies. > Financial reconciliation, CRM management, service agreement management, and continuous follow-up to confirm order accuracy. > Strong partnership across adjacent teams. > Strive to resolve complaints/problems quickly to ensure customer satisfaction. Show less