Project Officer

• Jul 2019 - Present

Transforming Children’s Services Programme

Schools ICT Officer

• Jul 2016 - Jul 2019

Desktop Support Engineer

• Mar 2010 - Jul 2016

Supporting over 6000 pieces of equipment and users in the council across a variety of sites. Support ranges from installing Windows XP and Vista builds (Imaging/Building machines via BDD and previously Ghost); installing the equipment for new starters and office moves, to troubleshooting user’s issues via an ITIL compliant call logging software. Equipment ranges from large MFD printers(networking only), PC’s and Laptops/Tablets to mobile working PDA’s and USB Modems. Experience also gained with Active Directory (user’s, group, Policies, access and Organizational l Units), SMS software deployment environment, VPN software and security/encryption software. Working with other teams within the department, for example a three month placement on our Microsoft Server Team,looking at third-line support calls, server maintenance and project work (system upgrades, etc.). We also liaise with external companies for hardware and software support and (i.e. Dell, Bloomberg, Northgate). Show less

Desktop Support Apprentice

• Feb 2008 - Mar 2010

Supporting over 6000 pieces of equipment and users in the council across avariety of sites. Support ranges from installing Windows XP and Vista builds(Imaging/Building machines via BDD and previously Ghost); installing theequipment for new starters and office moves, to troubleshooting user’s issues viaan ITIL compliant call logging software. Equipment ranges from large MFD printers(networking only), PC’s and Laptops/Tablets to mobile working PDA’s and USBModems. Experience also gained with Active Directory (user’s, group, Policies,access and Organizational l Units), SMS software deployment environment, VPNsoftware and security/encryption software. Working with other teams within thedepartment, for example a three month placement on our Microsoft Server Team,looking at third-line support calls, server maintenance and project work (systemupgrades, etc.). We also liaise with external companies for hardware and software support and (i.e. Dell, Bloomberg, Northgate). Show less

Part Time Sales Assisstance

• Sep 2006 - Apr 2007

Serving customers when they needed help, overseeing the fitting room,processing the delivery, tidying, and using the till, including a float and cashingup.

Sales Assistant

• Sep 2006 - Apr 2007

Serving customers when they needed help, overseeing the fitting room, processing the delivery, tidying, and using the till, including a float and cashing up.

Part Time Sales Assistant

• Nov 2005 - Sep 2006

Serving customers, obtaining targets, recording delivery and processing it. Serving customers, obtaining targets, recording delivery and processing it.

Sales Assistant

• Nov 2005 - Sep 2006

Serving customers, obtaining targets, recording delivery and processing it. Roadways Container Logistic, Birmingham July 2004Administration Staff (Work Experience) Dealing with public enquiries over the telephone, chasing invoices and receipts, new and existing customers. Interests and activities I enjoy spending time with family and friends, whether it is just for a quick chat or socialising on an evening out. Serving customers, obtaining targets, recording delivery and processing it. Roadways Container Logistic, Birmingham July 2004Administration Staff (Work Experience) Dealing with public enquiries over the telephone, chasing invoices and receipts, new and existing customers. Interests and activities I enjoy spending time with family and friends, whether it is just for a quick chat or socialising on an evening out.