Software Test Analyst

• Nov 2020 - Present

Test Analyst/Quality Engineer

• Aug 2005 - Aug 2020

-User acceptance testing, functional and regression testing across multiple mortgage platforms- digital, sales and service and device testing-Testing experience has included system integration and migration of Lloyds and HBOS systems, System upgrades, Remediation project work, mortgage and Insurance regulatory projects, document testing.-Apple Pay -worked with Apple and Visa to test contactless payments on multiple devices-Ability to write test cases from technical change specifications,-Experience in working in both agile and waterfall environments.-Use of testing tools, Jira, Kanban,and ALM/Quality center-Consultation with stakeholders, developers and software providers throughout projects-ISEB foundation certificate in software testing Show less

Case Base Reasoning author

• Mar 2001 - Aug 2005

-Writing knowledge required for answering all types of Mortgage helpline calls covering every route possible for each query.-Using HTML to create a web based navigation route-Case building the Navigation and selecting appropriate description words to force the system down a particular route -Building case bases with use of Inference software

Mortgage Helpline advisor

• Dec 1998 - Mar 2001

Answering customer/Solicitor/Branch queries on Cheltenham and Gloucester mortgages and Insurance