Experience

DonorConnect

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technology Utilization Coordinator

  • May 2023 - Present

• Administrative Assistant, Organ Recovery Team

  • Dec 2021 - May 2023


Liberty Mountain
• Sporting Goods
• 1 - 100 Employee
• Accounts Receivable Specialist

  • Jan 2021 - May 2023


Ragnar Events LLC

• United States
• Spectator Sports
• 1 - 100 Employee

• Accounting Cler

  • Jan 2020 - Mar 2020

  Worked directly with company ControllerManaged invoices and payments (accounts payable)Detailed record keeping and document retrieval for routine auditsProcessed and recorded accounts receivable

• Customer Service Specialist

  • Feb 2019 - Jan 2020

  Resolved an average of 130 inquiries from runners on a weekly basisConsistently met performance benchmarks in areas related to accuracy and professionalismMaintain working knowledge of differing race protocols Fulfill shipping requests from runners and staffAddressed customer service inquiries in a timely and accurate mannerAssisted with race set up, take down, gear drop, and managing race loops on site



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Mar 2017 - Feb 2019

  Clearly communicated troubleshooting and account issues over the phone Educated customers on best practices and account management Implemented regular feedback from supervisors Led group discussions of 10-15 in-house associates on topics ranging from call times, to incident management Assigned to coach members of the team on skills I excelled at Provided feedback on scripting, dialing strategies, and overall sales strategies that improved overall metrics Addressed customer service inquiries in a timely and accurate manner Show less



Vista Sage Treatment Center

• Supervisor

  • Sep 2014 - Mar 2017

  Supervised 2-4 people per shift Responsible for daily time management and staff assignments Managed daily logistics pertaining to staff and client care Provided daily reporting to therapist and management Trained staff on policies and procedures and coach team members as necessary Oversaw logistics of client activities, transportation and appropriate staffing Enforced policies and procedures for client care Supervised 2-4 people per shift Responsible for daily time management and staff assignments Managed daily logistics pertaining to staff and client care Provided daily reporting to therapist and management Trained staff on policies and procedures and coach team members as necessary Oversaw logistics of client activities, transportation and appropriate staffing Enforced policies and procedures for client care



Second Nature Wilderness Program

• United States
• Medical Practices

• Field Staff II

  • May 2013 - Oct 2014

  Promoted to Level II after 3 months of showing strong leadership abilities and knowledge of the program Managed daily supervision of staff and clients to ensure safety and effective communication Performed skills training for staff Handled written and verbal reporting on client progress Presented and facilitated discussion topics during Milan Therapy sessions targeted towards reporting on the status of therapeutic plans Promoted to Level II after 3 months of showing strong leadership abilities and knowledge of the program Managed daily supervision of staff and clients to ensure safety and effective communication Performed skills training for staff Handled written and verbal reporting on client progress Presented and facilitated discussion topics during Milan Therapy sessions targeted towards reporting on the status of therapeutic plans



Rockreation Sport Climbing Centers

• United States
• Spectator Sports
• 1 - 100 Employee

• Desk Staff, Instructor

  • Oct 2008 - May 2014

  Progressed from kids instruction to teaching college courses and private instruction, scheduled classes and instructors, ensured positive customer experiences, informed potential clients of membership options and helped sell memberships, ensured customer safety and awareness, ensured gym cleanliness Progressed from kids instruction to teaching college courses and private instruction, scheduled classes and instructors, ensured positive customer experiences, informed potential clients of membership options and helped sell memberships, ensured customer safety and awareness, ensured gym cleanliness