SVP Director of Digital Banking Operations

• Aug 2023 - Present

SVP Operations

• Jan 2016 - Aug 2023

Work with ALCO on rates and products, monitor ACH, RDC, and wire processes for audits and exams, monitor contracts and vendor management for pricing and required analysis, write reports bank-wide (decay, growth, regulatory, etc), manage Horizon security and system updates, project management (mortgage servicing rights sale, internet banking product implementations, EMV conversion, new branches) daily deposit ops escalations (levies, card issues/disputes, recons, subpoenas, fed returns, virtual vaults, positive pay) Show less

Vice President Deposit Services

• Apr 2015 - Nov 2015

I was part of the coversion team; entailing core conversion, card conversion, and assisted with internet banking conversion including 170 ACH Originators. Also worked with FED and check company to add the routing number and account number formats to make transition as seamless as possible for customers. I was part of the coversion team; entailing core conversion, card conversion, and assisted with internet banking conversion including 170 ACH Originators. Also worked with FED and check company to add the routing number and account number formats to make transition as seamless as possible for customers.

Vice President

• Oct 2014 - Nov 2015

Assistant Vice President, Deposit Operations Officer

• Feb 2011 - Oct 2014

Review, update, and create operational procedures ensuring that all are aligned with the most recent regulatory updates; including ACH, internet banking, and deposit operations.Increase efficiency by maintaining the core system and utilizing enhancements and updates. Look for opportunities to do the same with ancillary operating systems.Manage Deposit Operations Personnel: train on regulations and compliance, call center etiquette, cross selling, and procedural changes.Prepare board reports on payment channels including: bill pay, online banking, mobile banking, ACH Origination, debit card; and fraud from these channels.Make recommendations for new products and upgrades to these systems to keep systems current and maintain a competitive edge. Keep current on developing technology, including ; fraud mitigation software, P2P and B2B payment systems, card (EMV), and virtual currencies.Do proper investigation (profit/loss) and due diligence on new and potential vendors to increase product offerings, efficiency, and profitability. Update policies and procedures as regulatory changes occur to be compliant with all AML/BSA rules, FFIEC guidance, and CFPB rules including UDAAP.Respond to audit and exam findings and follow up on open action items timely.Lead implementation projects for expanded services, new releases, and enhancement requests relative to core processing, internet banking, ACH, and debit cards. Show less

Training Coordinator

• Jul 2009 - Feb 2011

Totally revamped teller training program, updated training manual with hyperlinks to procedures on intranet to keep the manual up to date. Created in-depth ID Theft Red Flag training PowerPoint for retail staff and for lenders.Conducted Web Ex trainings for system enhancements including Reg CC processing and Currency Transaction Report completion via the core system.

Assistant Manager/Teller Supervisor

• 2002 - 2009

Institute daily tracking/reconciliation of ATM via Excel workbook to establish historical reference points for cash needs of the future. Balanced/reconciled branch Monetary Instrument Logs, Traveler's Cheques, and gift cards monthly. Prevented $48k wire and check fraud in one year. Assisted with manual conversion of bank accounts during branch acquisition with less than 8% errors and completed work in half the time allotted. Was the number 2 branch out of 12 in sales goals at year end. Institute daily tracking/reconciliation of ATM via Excel workbook to establish historical reference points for cash needs of the future. Balanced/reconciled branch Monetary Instrument Logs, Traveler's Cheques, and gift cards monthly. Prevented $48k wire and check fraud in one year. Assisted with manual conversion of bank accounts during branch acquisition with less than 8% errors and completed work in half the time allotted. Was the number 2 branch out of 12 in sales goals at year end.