Experience

Department of Veterans Affairs, Office of Inspector General

• United States
• Government Administration
• 400 - 500 Employee

• Program Support Assistant

  • Dec 2016 - Present

  • Provide specialized and general clerical and technical support to the NCA activities • Perform extensive public contact by telephone and correspondence • Analyze and review documents received to determine eligibility • Follow federal SOP's, laws, and guidelines • Provide specialized and general clerical and technical support to the NCA activities • Perform extensive public contact by telephone and correspondence • Analyze and review documents received to determine eligibility • Follow federal SOP's, laws, and guidelines



The National Archives, UK

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• Archives Technician

  • Aug 2009 - Dec 2016

  • Performed audits • Keyed and tracked information regarding agency refiles • Manifested batches in Excel • Supervise student employees out in files and office • Entered and certified employees time for payroll • Assign batches and casework to employees Pre Process cases and verify what is being requested • Verify if person and information is authorized for release • Order appropriate records through multiple OLTP & DW database management systems • Procure other information needed from internal/external entities • Analyze data • Prioritize workload • Run daily queries and reports of work flow • Followed federal SOP's, guidelines, and laws Sort and throw files that are returned • Create batches for refiles • Search, refile and interfile records • Processed UPS and FedEx • Metered outgoing mail for USPS • Generated weekly and monthly mail meter report • Keyed and tracked transfers into NARS-5 • Processed OPF’s