Credit Representative

• Oct 2019 - Present

Customer Service Representative

• Feb 2015 - Oct 2019

Customer Service Specialist - Pfizer CentreSource

• 2007 - 2014

Customer Service for Divested products Manufacturing Supply Agreements (J&J, Wyeth Animal Health, Zoetis). Direct point of contact between customer demand centers and Pfizer manufacturing plants. Receive/review/process forecasts and orders through the ISS/RCS/SAP systems PCS Customer Service Specialist for PCS Warehouses/APAC 3rd party, contract manufacturing, Customer Service for Divested products Manufacturing Supply Agreements (J&J, Wyeth Animal Health, Zoetis). Direct point of contact between customer demand centers and Pfizer manufacturing plants. Receive/review/process forecasts and orders through the ISS/RCS/SAP systems PCS Customer Service Specialist for PCS Warehouses/APAC 3rd party, contract manufacturing,

Specialist – Public Affairs, Kalamazoo Communication Services

• 1999 - 2007

Corporate and Site Communications Specialist Editor/contributor/layout of site wide newsletter, communications, Ad Pages, site web sites, and delivery vehicle format. Assisted in site surveys and focus groups. Corporate and Site Communications Specialist Editor/contributor/layout of site wide newsletter, communications, Ad Pages, site web sites, and delivery vehicle format. Assisted in site surveys and focus groups.

Training Curriculum Professional, Sales Training (1998 – 1999)

• 1998 - 1999

Managed unit budget Managed Sales Training website Collaborated with Training staff in developing portions of training designs and program materials Managed unit budget Managed Sales Training website Collaborated with Training staff in developing portions of training designs and program materials

HR Public Affairs, Kalamazoo Communication Services 1991-1998)

• 1991 - 1998

Editor/contributor/layout of company employee handbook, supervisory procedure manuals, site communicationsConducted/compiled/assisted in analysis of internal site wide and marketing surveys and focus groups

Learning Center Course Coordinator, Learning Center, HR (1989 – 1991)

• 1989 - 1991

Coordinated the individual development and corporate management development programsCreated presentation materials, manuals, brochures and overheads for training classes

Market Research Information Technician/Administrative Secretary, Ag Division

• 1981 - 1987

Compiled/distributed focus group/market survey results into report formats.Collected market statistics and conducted literature searches for the Animal Health and Agricultural businessesCollaborated in process of evaluating and upgrading of new equipment and software

Word Processing Operator II/Coordinator/Steno Services, Control Services (1979 – 1981)

• 1979 - 1981

Managed and trained word processing team of 3 full- and 1 part-time day staff and 2 evening staff for Control Services.Word Processing Services for Control Services businessCollaborated in process of evaluating and upgrading of new equipment and software

Paper Science and Engineering, Kalamazoo, MI – Unit Secretary

• 1977 - 1979

Clerical support for staff. Receptionist for Business. Clerical support for staff. Receptionist for Business.

Word Processing

• 1976 - 1977

Updated and compiled ordinances for city/county customers. Updated and compiled ordinances for city/county customers.

Receptionist

• 1975 - 1976

Scheduled appointments, coordinated collection of past due accounts. Scheduled appointments, coordinated collection of past due accounts.