Experience

Service Alternatives

• United States
• Individual and Family Services
• 100 - 200 Employee

• Employment Specialist

  • May 2013 - Present



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service and Sales Rep

  • Nov 2009 - Mar 2012

  Provided excellent customer service to over fifty customers per day. Handled customer issues to include billing assistance, found and corrected errors in rate plans, collected plain payments, documented phone interactions with detailed notes to ensure proper actions taken, assisted with finding the correct plan to suit a customer's needs and collected payments. Provided excellent customer service to over fifty customers per day. Handled customer issues to include billing assistance, found and corrected errors in rate plans, collected plain payments, documented phone interactions with detailed notes to ensure proper actions taken, assisted with finding the correct plan to suit a customer's needs and collected payments.



International Market Access

• Ferndale, WA

• Order Processer

  • 2012 - 2012

  As an order processer for distribution warehouse I had a range of responsibilities, they included: communicating with clients to confirm orders and answer any questions or concerns; entering and processed orders for shipment; and pulled, packed and shipped product. As an order processer for distribution warehouse I had a range of responsibilities, they included: communicating with clients to confirm orders and answer any questions or concerns; entering and processed orders for shipment; and pulled, packed and shipped product.



Olympic Health Management

• Insurance
• 1 - 100 Employee

• Supervisor, Customer Service

  • Aug 2001 - Sep 2009

  I was with Sterling Life Insurance for over eight years and had a veriaty of positions. Starting out in the Provider Relations department were I contacted doctors offices to optain vital information for medical claims to be processed and advising them of ways to make sure those claims were processed as quickly as possible. A little over a year after that I was asked to join the Customer Service team were I expanded to helping customers understand their premiums, copays and coverage. I went the extra mile to ensure that all of my customers were assisted with claims that would not have been paid without my effort. In Customer Service I was promoted to a Lead and then Supervisor were I handled escalated calls and provider requests. I was also responsible for the first Customer Service training manual, recording call center statistics and filing claims that needed to be tracked. However my two favorite things were coaching my staff to department and personal goals, as well as planning and executing job fairs.