Experience

University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Reservations Manager

  • Jan 2022 - Present

  - Manage roughly 15,000 reservations for Carolina Union Spaces - Use 25Live as the primary reservation software for all Carolina Union Spaces - Hire and manage student staff schedules and assign tasks as needed - Work with other Event Services managers to ensure quality events for our clients - Maintain records for reservations throughout the academic year - Troubleshoot reservation issues - Provide quality customer service to each client - Be a servant leader for student staff to help foster their professional and personal development Show less



Hawthorne Residential Partners

• United States
• Real Estate
• 500 - 600 Employee

• Leasing Specialist

  • Dec 2020 - Jan 2022

  - Respond to phone and email requests with the goal of converting those leads to tours. - Find the ideal apartment home solution for our guests by identifying their wants and needs, taking them on a tour of we have to offer, and inviting them to join our community - Generate interest and awareness about your community locally through social media, events, and reputation - Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained - Create relationships with current residents and assist them with any concerns/requests Show less



ONE CHILD CENTER FOR AUTISM

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Program Coordinator

  • Apr 2019 - Feb 2020

  - Execute monthly program for over 100 children with developmental differences and their siblings - Create schedules, facilitate staff and volunteers, set up and tear down each event night - Foster relationships with families, local volunteers, and sponsors - Maintain confidential records for clients - Answer phone calls/emails regarding programs, general inquiries, and insurance questions - Execute monthly program for over 100 children with developmental differences and their siblings - Create schedules, facilitate staff and volunteers, set up and tear down each event night - Foster relationships with families, local volunteers, and sponsors - Maintain confidential records for clients - Answer phone calls/emails regarding programs, general inquiries, and insurance questions



SeaWorld Parks & Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant Business Unit Supervisor

  • May 2018 - Jan 2019

  - Supervise team members in Guest Arrival Area with a positive attitude - Adjust scheduling based off of park attendance, capacity, and other factors - Handle guest issues professionally while also upholding company standards - Accurately report transactions and make large deposits nightly - Move around to different positions (Parking, Trams, Tickets, Turnstiles, etc.) based off of need - Supervise team members in Guest Arrival Area with a positive attitude - Adjust scheduling based off of park attendance, capacity, and other factors - Handle guest issues professionally while also upholding company standards - Accurately report transactions and make large deposits nightly - Move around to different positions (Parking, Trams, Tickets, Turnstiles, etc.) based off of need