Experience

Evans Composites, Inc

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Materials Manager

  • Sep 2022 - Present

• Purchasing Manager

  • Sep 2021 - Sep 2022

• Office Manager

  • Aug 2017 - Sep 2021



Aero Solutions LLC.

• United States
• Telecommunications
• 1 - 100 Employee

• Office Manager and Executive Assistant

  • Sep 2010 - Aug 2017

  The biggest enjoyment of my job is that I get to wear many hats! Just the way I like it. Working for a small company I have learned every aspect of it and continually find ways to better improve the company and myself. My duties are vast and include but are not limited to...Executive Assistant, Purchasing, Customer and Vendor Contracts, Human Resources, IT, ....... Office Management • Manage office, vendors, organization and upkeep. • Book all domestic and international travel and itineraries for employees. • Develop and manage office and filing procedures. • Source and order office equipment and supplies. • Proficient in operating all office equipment. Executive Assistant • Manage the CEO’s complex and frequently changing travel arrangements. • Prepare materials and agendas for all staff meetings. • Supply administrative, sales and marketing support to CEO. • Manage external contacts for CEO and kept track of periodic communication needed for priority contacts. Business Administration • Oversee the process of legal documents between the company and its employees, customers and vendors. • Apply for and annually renew business and engineering licenses in all states. Reception • Maintain an orderly reception area. • Screen incoming calls. • Greet visitors. Accounting/Human Resources • Process invoices, purchase orders, expense reports, credit memos and payment transactions. • 1099 filings. • Data entry for new sales orders. • Maintain appropriate filing of personal and professional documentation. Technical/Computer • Resolve computer issues, including software, printing, installation, word processing, email and operating systems. • Set up hardware and software for employees. • Provide base level IT support. • Train employees on software. Marketing • Design advertisements and marketing literature. • Maintain marketing data, graphics and files. Show less



Milgard Windows & Doors

• Building Materials
• 700 & Above Employee

• Customer Service Supervisor

  • Apr 2003 - Sep 2010

  Supervisor Responsibilities: 2005-2010 • Supervised up to 14 employees. • Oversaw day to day sales activities. • Product knowledge training and customer service training. • Tracked the daily sales numbers and measurements to reach our budgeted goals. • Provided customer service in 6 states. • Developed, implemented and managed customer service processes and procedures. • Monitored and maintained pricing structures for customers. • Controlled external communication thru fax and email to customer base. • Liaison between the outside, inside sales, service and production departments. • Resolved problems and found solutions that were best for the customer and business. • Performed employee reviews, gave feedback to help them grow as an individual and as a team member. Inside Sales Rep Responsibilities: 2003-2005 • Managed 3 of Milgard’s largest territories, by processing orders, logistics, credits, return merchandise authorizations and a high volume of sales calls. • Daily found resolutions to problems and communicated to customers and internal departments. Show less



Reliant Building Products

• United States
• Wholesale Building Materials

• Customer Service Manager

  • Aug 1997 - Jan 2000

  Manager of Corporate Customer Care Center Responsibilities: Selected to set up a new division for National Retail Accounts and Customer Care Center. Supervised the National Account Window & Door Distribution Center. Extensive customer service with national retail accounts, corporate offices and two manufacturing divisions. Trained and managed 30 employees in a customer care center environment. Maintained price catalogs, warehouse inventory, budget planning, organized office procedures for efficiency, oversaw billing, credit, inside sales. Developed and managed all policies and procedures for the division and the departments within. Performed employee reviews, giving feedback to help them grow as an individual and as a team member. Customer Service Supervisor/Office Manager Responsibilities: Supervised a newly developed start up division for National Retail Accounts. Key accounts such as Lowe’s and Payless Cashway’s. Supervised 5 employees, set up new policy & procedures and maintained customer pricing and catalogs. Problem resolution for customer care, liaison between manufacturing plants and customer service team. Controlled invoicing, credit, human resources for the new division. Performed employee reviews, giving feedback to ensure personal development and as a team player. Show less



General Aluminum Corporation

• United States
• 1 - 100 Employee

• Senior Customer Service Representative/Inside Sales

  • Apr 1990 - Oct 1997

  Senior Customer Service Representative/Inside Sales Responsibilities: Customer service representative, order entry, purchasing, problem solver, logistics, internal and external communication, pricing and product information. Senior Customer Service Representative/Inside Sales Responsibilities: Customer service representative, order entry, purchasing, problem solver, logistics, internal and external communication, pricing and product information.