Content Writer

• Sep 2022 - Present

Junior Content Writer

• May 2022 - Sep 2022

Member

• Jun 2021 - Present

Crew Member

• Aug 2021 - Apr 2022

Digital Marketing Trainee

• Aug 2021 - Feb 2022

• Conducted regular social listening, desk research into target audiences and formulated 3 individual buyer personas for Audience research. • Developed 9 key value propositions, designed a content plan for Q1 2022 and undertook competitor research into 4 industry leaders for Digital Strategy. • Finalised 9 long-form articles, including their slug and meta-descriptions, as well as in-depth market and keyword research for content marketing. • Created and oversaw social business pages, curated posts and produced infographics using Canva for Social Media marketing. • Composed 6 website landing pages and optimised the content through keyword research with keywords everywhere, for on-page website optimisation. Show less

Team Leader in Sales and Promotions

• Aug 2020 - Aug 2021

• Fundraised for non-profit organizations on a face-to-face basis, raising an average total of £84,240.• Drove independent sales and exceeded the sales target by 225%.• Trained, coached, and managed new staff, mentoring them on how to make independent sales. • Scouted new staff to recruit and conducted over 40 interviews.• Arranged and lead residential campaigns of teams up to 10.• Coordinated and directed the production of a staff training video from conception to completion, which featured 10 different training modules for new sales staff. Show less

Brand Ambassador

• Aug 2020 - Aug 2020

Copywriting Intern

• Jan 2020 - Mar 2020

•Gained knowledge about PPC (Pay Per Click) and SEO (Search Engine Optimisation) •Described PPC and SEO Software in an accessible and informative manner that was reachable for all clients, in spite of their prior knowledge to these terms. •Assembled 2 benefit-lead brochure’s that promoted novi.digital’s in-house developed software’s; Metronome and Keystone. •Researched and constructed 3 Case Studies each for Metronome and Keystone that show-cased the benefits and successes of this software. •Formulated and publicised 1 press release for the company Logs Direct. •Developed 3 consultancy landing pages that demonstrated clear and concise language to inform and guide online users on novi.digtal’s website. Show less

Food Server

• Jul 2019 - Jan 2020

•Attended up to 12 tables while ensuring an enjoyable and unique experience for every customer. •Recommended dishes from 4 different menus and described unknown ingredients. •Checked on tables at least 3 times during their stay to see if they are satisfied •Listened and resolved customer queries, wishes and complaints. •Communicated among 3 different teams to ensure everyone was up to date with every step of the process. •Arranged the restaurant layout to accustom large parties of up to 40 people. •Adhered to correct company procedure with regards to 16 different allergies, along with 5 different intolerances and dietary requirements. Show less

Kitchen Assistant and Waitress

• Jun 2015 - Sep 2019

• Assisted the head chef in preparing, cooking, and assembling meals. • Maintained the cleanliness and hygiene of the kitchen including food preparation areas, equipment, utensils, and appliances. • Took orders from customers, prepared drinks, and served them at their tables. • Dealt with complaints and queries. • Handled cash and operated the till. •Ensured the cleanliness and presentation of front of house. • Assisted the head chef in preparing, cooking, and assembling meals. • Maintained the cleanliness and hygiene of the kitchen including food preparation areas, equipment, utensils, and appliances. • Took orders from customers, prepared drinks, and served them at their tables. • Dealt with complaints and queries. • Handled cash and operated the till. •Ensured the cleanliness and presentation of front of house.

Recreation Assistant and Lifeguard

• Nov 2016 - Oct 2017

•Observed and ensured customer safety in and around the swimming pool, with the large pool having maximum capacity of 65 people and the small pool having maximum capacity of 20 people. •Implemented necessary measures to prevent accidents from happening by pre-empting situations, remaining alert and vigilant to any signs of trouble. •Executed and aided in rescues and first aid emergencies, both in the swimming pool and 8 other dry-side areas of the Leisure centre. •Mantled and dismantled event specific equipment for dry-side and wet-side activities. •Performed 3 different pool tests every hour. •Cleaned 2 wet-side areas, and 3 dry-side areas of the Leisure Centre at regular intervals. Show less