Experience

Gloucestershire College
• United Kingdom
• Education Management
• 300 - 400 Employee
• Data & Compliance Partner

  • Jan 2023 - Present


Solihull College & University Centre

• United Kingdom
• Education Management
• 300 - 400 Employee

• English & Maths Support Coordinator

  • Oct 2018 - Jan 2023

• Administrative Assistant - Central Data

  • May 2016 - Oct 2018

• Administrative Assistant - Quality, Teaching and Learning

  • Nov 2015 - May 2016



Randstad Sourceright

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Recruitment Administrator - Off site for Deutsche Bank

  • Jan 2015 - Nov 2015

  Schedule interviews for prospective candidates. Liaise directly with candidates and agencies to gain availability for candidates to attend an interview. Liaise with internal members of staff of varying levels to establish interview preference and availability. Diary match with candidate availability to suit all parties. Secure rooms and facilities in a timely fashion to ensure interviews are able to be held when planned. Providing accurate reporting and management information for both the business and the client. Be able to work in a high pressure, busy and diverse environment. Ensure all work is accurate and precise so all parties are brought together at the correct time at the correct place. Conduct HR Screening calls, and be able to evaluate a CV quickly and efficiently. Be able to question candidates with respect, but getting clear answers. Communicate effectively with individuals from different back grounds and cultures. Train and develop new starters in the processes involved and the skills required to fulfill the role. Be able to communicate logical and realistic solutions to concerns which will benefit the business and members of the team alike. Ensure all paperwork is filed and logged correctly adhering to legislation. Manage and maintain multiple diaries at any given time. Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Service

  • Apr 2013 - Jan 2015

  Deliver the highest level of customer service at all times too all of our customers while treating them all fairly. Communicate processes and next steps too customers ensuring their understanding of the said processes to enable us to investigate their claims as quickly and efficiently as possible Ensure adherence to Data protection, complaint handling, security procedures and other legal statues at all times to ensure the customer doesn’t encounter any distress and Barclays maintain as a company their integrity at all times. Log correctly disputes for customers to ensure the highest success rate as possible and too avoid complaints. Correctly complete and file all paperwork during and at the end of a shift, to ensure Barclays adhere to all given protocol at that given time. Ensure work space is kept and left clean at the end of all shifts, and ensure adherence to scheduled time on the phones. Liaise with other members of staff within branch, Central Telephony and specialized areas to ensure our customers get the best possible service at all times and we deliver moment banking to our customer. Create constructive and realistic solutions to common points of contention to help create a positive working environment and aid the customer journey by creating the most effective way of working. Present to members of the management team ideas about how an ever changing department can be molded for the benefit of all, and what such changes would bring to the department and identify potential concerns and be able to address these. Show less



Pathways CIC

• Human Resources Services
• 1 - 100 Employee

• Call Handler

  • Oct 2012 - Apr 2013

  Deliver the highest level of customer service to all customers at all time through incoming and outgoing calls, text and email contact. Be able to advise customers on issues such as tax, benefits, health and well-being. Complete accurate and concise admin logs of all work undertaken. Be able to organize and prioritize workloads to include meetings undertaken inside and outside of work allocated times. Be flexible with working times and hours to ensure all shifts are covered at all times, and to allow for other members of the team to fulfill duties outside of work in order to provide the highest level of service to our customers at all times. Ensure work space and working environment is kept clean, tidy and presentable to ensure we are presented our best at all times to all visitors. Meet specific and challenging targets consistently. Show less



Holidaybreak Plc

• Courier

  • Apr 2009 - Sep 2012

  Manage and run holiday sites from 80 units to 300 units. Meet and greet all customers arriving at our reception areas in a highly professional and warm manner, and escort them to their accommodation. Ensure all accommodation and reception areas are to the highest possible standard. Take responsibility for customer transactions using cash and card; by organizing accommodation both within and outside of our organisation, and ensuring travel arrangements are able to fit within such accommodations and change them if necessary. Solve customer queries quickly and efficiently to the highest level of customer service possible. Ensure all paperwork is recorded accurately and filed in a methodical order in accordance with the administration procedures in place. Liaise with customers and head offices from non-English speaking customers, and ensure that all needs and wishes are met to the best of my ability. Organize events for 200+ guests ensuring that all age groups are catered for with entertainment, all food groups are catered for and recognized, and that there is enough of all supplies to without waste. I was also responsible for all health and safety audits before an even to prevent any preventable accidents. Be willing to work significant additional hours, and provide a flexible attitude to working hours in order to provide the best possible service for our customers. Meet challenging targets consistently. Lead, develop and manage teams ranging from 3 persons to 30; ensuring that all tasks are completed correctly to the highest standard, and develop members of the team in order for them to be able to complete tasks efficiently and further their own careers Show less



Currys

• Czechia
• Retail
• 100 - 200 Employee

• Customer Service

  • Sep 2006 - Dec 2008

  Accurate handling of money and accurately completed administration documents to ensure that all finances and paperwork is easily accessible and accounted for. Complete financial agreements accurately to relevant authority’s standards, and rectify all those which are non-compliant in order to recover losses made to the business. Solving customer queries quickly and efficiently to the best of my ability, providing confident and professional advice and solutions. Aiding customers in finding the most suitable product to fulfill their needs. Ensure that the front of house area is present to the highest possible standard at all times, and that all staff are dressed and conduct themselves in the correct manner. Provide a flexible approach to working hours, to ensure customers receive the best possible service at all times. Meet and exceed targets constantly at all times. Lead, manage and develop members of staff on my team and on the sales floor, ensuring that procedure is followed at all times, and develop members of staff when some skills are weaker than others. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • Sep 2005 - Sep 2006

  Accurate handling of money and completion of all administration documentation to ensure all paperwork is accessible and accounted for. Deliver excellent customer service at all times to all our customers. Adhere to all food/hygiene regulations at all times. Be aware and follow procedure for age-restricted products at all times. Be flexible in working hours in order to ensure all shifts are covered at all times. Accurate handling of money and completion of all administration documentation to ensure all paperwork is accessible and accounted for. Deliver excellent customer service at all times to all our customers. Adhere to all food/hygiene regulations at all times. Be aware and follow procedure for age-restricted products at all times. Be flexible in working hours in order to ensure all shifts are covered at all times.