Experience

Blue Care Network
• Hospitals and Health Care
• 200 - 300 Employee
• Administrative Coordinator

  • Aug 2021 - Present

Tupperware
• United States
• Retail
• 700 & Above Employee
• Consultant

  • Jun 2021 - Present


Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Administrative Coordinator

  • Oct 2018 - Present

• Technician

  • Aug 2017 - Oct 2018

  I collect and analyze call center data to create reports that are used to make business decisions to better serve our members. The reports are produced with data extracted from various customer service systems such as Verint, NCompass, SharePoint, etc., I manage system access requests for incoming staff members, I track equipment inventory for the call centers in Lansing, Grand Rapids and Detroit. I have created and maintain a step by step process documents for all of my tasks. I am also on a special project team to improve call back processes to increase member satisfaction. Show less

• Technician

  • Mar 2016 - Aug 2017

  I produce reports that are used to make business decisions in many facets of the call center's day to day operations. The reports are produced with data extracted from various customer service systems such as Verint, Exony, SharePoint, MACESS, etc., I also manage system access requests for incoming staff members, I track equipment inventory for the Ann Arbor call center, and create step by step process documents for all of my tasks. I am also on a number of special projects to improve processes in multiple areas of the call center business:Special Inquiries Process ImprovementWorkforce Analytics BARSFinance/Reporting - Call Type ImplementationWFM/Command Center - Call Type Implementation Show less

• Administrative Assistant - Manager

  • Sep 2007 - Mar 2016

  I support the Blue Care Network Advantage (government programs) call center manager and the Blue Care Network Commercial business call center Manager for the Ann Arbor Call Center. In supporting the managers I must uphold strict confidentiality guidelines and behave in an ethical manner at all times. My support of the department includes; producing reports with data collected from various customer service systems such as Verint, Exony, SharePoint, MACESS, etc., managing system access requests for incoming staff members, and general clerical support for the managers and staff. I also support the call center staff by; coordinating team building events, maintaining office supplies, coordinating training, coordinating system updates, and distributing vital information. In addition, I am a corporate contact for event coordination and for conference room usage for the Ann Arbor location. I was the elected administrative chairperson for Equally Blue for two years, treasurer and secretary for a year and am currently an active member. I was also the appointed co-chairperson for POWER Employee Resource Networks. I have recently been nominated and accepted as a member of the BCN UAW Cultural Team and have been nominated to serve on the Operational Diversity and Inclusion Council. Show less

• Administrative Assistant - Manager

  • Aug 2006 - Sep 2007

  assisting managers and supervisors with schedules. Assist Doctors and staff with access to computer programs needed.

• Administrative Assistant - Director

  • Aug 2005 - Aug 2006

  I supported multiple managers, directors and staff while providing clerical support for two buildings.I coordinated monthly events and coordinated community outreach events for both locations.

• Scheduler

  • Jan 2002 - Aug 2005

  I worked in the Blue Care Network Family Health Centers where I maintained daily workforce schedules, modified daily staffing schedules as needed andmanaged time off requests for staff, while assisting staff with timesheet completion andother clerical needs.

• Medical Unit Receptionist

  • Nov 1999 - Jan 2002

  I provided all general support services normally found in a medical clinic. In addition Imaintained schedules of specialists in the clinic.