Experience

El Encanto, A Belmond Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Spa Director

  • Oct 2021 - Present

  Department Head for a team of 28 - Providers, Spa Desk, Fitness Specialists, Hair Stylists. 7 Treatment Rooms Department Head for a team of 28 - Providers, Spa Desk, Fitness Specialists, Hair Stylists. 7 Treatment Rooms



Evolutions Medical & Day Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Spa Director

  • Aug 2020 - May 2021

  Managed a team of 18 - Spa Desk and Providers - 10 Spa Treatment Rooms Managed Open/Closing Day Spa Operation Launched Hydrafacial Treatments Managed Spa Memberships Owned Indeed Hiring Managed a team of 18 - Spa Desk and Providers - 10 Spa Treatment Rooms Managed Open/Closing Day Spa Operation Launched Hydrafacial Treatments Managed Spa Memberships Owned Indeed Hiring



Equinox

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Spa Manager

  • Jan 2019 - May 2020

  Department Head for a team of 26 with 9 treatment rooms Top performing spa in the company Launched Hydrafacial Treatments Department Head for a team of 26 with 9 treatment rooms Top performing spa in the company Launched Hydrafacial Treatments



Cavallo Point Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Spa Supervisor

  • Jan 2018 - Jan 2019

  Managed Spa Operations(12 Rooms), Tea Bar, and Retail Space - Retail Buyer Managed Spa Operations(12 Rooms), Tea Bar, and Retail Space - Retail Buyer



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Spa Manager on Duty

  • May 2016 - Apr 2018

  12 Room Spa with Nail Salon-Managed inventory, staff scheduling, and corporate group blocks in the spa. -Completed 10-Week Management Training program.-Received a score of 92.4% for the reservation call on the last Forbes inspection.

• Pool Supervisor

  • Jul 2016 - Jul 2017

  Facilitated pool team in quality assurance score improvement from 58% to 82.6%.

• Meetings and Events

  • Jan 2014 - Apr 2016

  Supported 3-6 managers’ events from inquiry to post-event billing which included client correspondence, administrative functions, and inter-department written and verbal communication. Awarded Employee of the Month in busiest grossing month of the year, October 2015. -Managed in –house meetings, inventory management, obtaining alcoholic beverage licenses, and vendor ordering and billing. -As designated trainer, I restructured coordinator positions, training approach, and responsibilities.-Migrated paper flow to automated systems and databases Show less

• Coral Casino - Private Membership Club

  • May 2013 - Jan 2014

  Trained inventory management strategies that increased team sales. Updated procedures, organized work space, and updated visual merchandising.Retail sales leader for six consecutive months.



K. Frank

• Germany
• Retail
• 1 - 100 Employee

• Team Leading Sales Associate

  • Nov 2011 - Apr 2013

  Team leader in sales reaching personal best at $30,000 of individual sales for the month Team leader in sales reaching personal best at $30,000 of individual sales for the month



lululemon

• Canada
• Retail
• 700 & Above Employee

• Visual Merchandising Strategist

  • Aug 2010 - Apr 2011

  Planned and coached visual merchandising team to maximize sell-through strategies and increase profitability Planned and coached visual merchandising team to maximize sell-through strategies and increase profitability