Experience

Arvig Answering Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2014 - Present

  · My primary job as a CSR is to handle incoming calls for many different types of clients. These include Attorney’s offices, The Veterans Administration, Property management companies, doctor offices, Power companies, Phone and Internet Providers as well as some retail companies. The type of calls range from things like directory assistance, surveys, handing customer service issues, taking messages, taking orders, providing general support for various services provided by the clients we service. · Along with handling incoming calls I maintain many types of reports associated with the calls to include entering them into our computer system, troubleshooting issues and resolving them. The programs I am familiar with and use daily are MS Office (Word, Excel and Outlook), Remote Desktop, Infinity Telephone Agent and most Windows based software. Show less



BTH Marketing LLC

• Oakdale, MN

• Administrative Assistant

  • Mar 2013 - Mar 2014

  · My job responsibilities consisted of handling all day to day office operations for the business. These included the following: · Working as a project manager on incoming customer request to help organize and facilitate them with the appropriate person. · Maintain reports in Word and Excel to track all work for the company’s clients. As well as keep track of the orders status throughout the process and close it out when finished. · Interact online with clients via social media and email. · Handle invoices and billing · Respond via email, phone or remote desktop session to assist with basic PC Support. Assist the Company’s owner as needed. Show less



Marshalls Convenience Stores

• United States
• Retail
• 700 & Above Employee

• Sportswear Coordinator/ Store Associate

  • Oct 2010 - May 2013

  · I processed the incoming trucks with new merchandise to be displayed in the stores showroom. I had to follow a strict flow of accepting the product and preparing it to be placed in designated areas. · As coordinator I was asked to handle a specific section of the store which included keeping it organized, safe, shopper friendly and generate additional sales. · I also handled customer’s questions and complaints as they would arise as well as assisted them as needed with product advice. · I was also responsible for assisting management with training associates and closing down the store which included reconciling the registers from the shift sales. Show less



Fairview Southdale Hospital

• Edina, MN

• Float Pool Health Unit Coordinator

  • Jan 2007 - Oct 2008

  My job was to float between floors of the hospital and help coordinate tasks and interaction between the nurses and doctors. This included answering the units phones, enter the doctors’ orders into the computer, sending orders if needed, filing paperwork, compiling reports to help with scheduling and organization, copying doctors notes and patient charts, making sure everyone showed up when there were Code Blue and Code Orange alerts and interacting with patients and their families while they were in the hospital. Show less