Experience

The Advantage Travel Partnership

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business Development Support Executive

  • Oct 2013 - Present



Directline Holidays

• Team Leader

  • Nov 2010 - Sep 2013

  • Managed, coached and trained a team of 10 sales consultants ensuring conversion, productivity and monetary targets were met• Won the ‘most useful colleague’ award in 2013 for recognition of passion and commitment to business and for helping others shine • Proposed a new management structure which was successfully implemented resulting in reduced overheads and increased sales• Elected staff forum representative resulting in improved working relationships across departments• Developed and motivated all direct reports through effective performance coaching. Conducted team meeting’s and 1-2-1’s to review agent progress and productivity plan for the following month• Consistently motivated direct reports through creating, managing and evaluating sales incentives in order to increase ROI• Planned and produced monthly sales team roster ensuring optimum staff cover and reducing number of lost calls• Attended and presented at management meetings • Liaised across departments to ensure an excellent and consistent level of service is provided to customers at all times. Show less

• Senior Sales Consultant

  • Dec 2007 - Nov 2010

  • Efficiently handled telephone and email enquiries and booked various types of package holidays, DP breaks, flights, accommodation only and ancillary products• Consistent top seller for the company exceeding revenue and conversion targets on a month by month basis. • Continuously achieved departmental objectives relating to productivity, product knowledge and attendance.• Proven track record of building strong relationships with customers to aid repeat bookings• Experience in upselling relevant add-ons to increase revenue and gross profit• Achieved level of excellence for displaying attention to detail resulting in zero errors and excellent call evaluation score• Proficiently used TravelCat and Viewdata online booking systems Show less

• Customer Service Consultant

  • Dec 2005 - Dec 2007

  • Responded to customer queries via telephone and email ensuring any specific booking details were clearly stated and understood by customers to avoid future complaints• Processed tickets and invoices in a timely and accurate manner



Premier Work Support

• Passenger Service Agent

  • Sep 2005 - Dec 2005

  • Checked in passengers at a Gatwick Airport using LDCS computer system • Adhered to strict security regulations • Checked in passengers at a Gatwick Airport using LDCS computer system • Adhered to strict security regulations