Experience

VDA Elevator and Escalator Consulting

• United States
• Architecture and Planning
• 100 - 200 Employee

• Project Manager

  • Jun 2023 - Present

• Administrative Assistant

  • Apr 2019 - Present



Resolve Law Group | Price Law Group

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Oct 2017 - Apr 2019



Brown, LLC

• United States
• Law Practice
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2016 - Sep 2017

  • Intake Specialist • Outbound/Inbound phone calls • Reviewing claims for viability based on information provided • Draft Documents for attorney; demand letters, motions • Complete load star upon case closings • Process checks for the firm and clients • Manage supplies (cups, plates, coffee, sugar, etc) • Intake Specialist • Outbound/Inbound phone calls • Reviewing claims for viability based on information provided • Draft Documents for attorney; demand letters, motions • Complete load star upon case closings • Process checks for the firm and clients • Manage supplies (cups, plates, coffee, sugar, etc)



National Debt Relief, LLC

• United States
• Financial Services
• 700 & Above Employee

• Negotiator

  • Apr 2013 - Jul 2015

  • Maintained direct communication with financial institutions and third party debt collectors• Calculated figures and percentages to reduce debt loads in an affordable manner in the best interest of each client • Structured payment breakdowns to ensure high profitability • Managed reports on Sales Force as dictated by upper management

• Customer Service Representative

  • Aug 2012 - Mar 2013

  • Supervised a team of five representatives who serviced over 8,000 clients • Managed all service emails and ensured responses within 48 hours• Mediated all escalated customer service issues• Trained staff through basic protocol and procedures to ensure customer satisfaction• Handled inbound and outbound phone calls in call center environment• Discussed procedures pertaining to FDCPA and addressing legal documents



VIP Broadway, LLC

• Greater New York City Area

• Administrative Assistant

  • Jan 2009 - Aug 2012

  • Worked directly with the CEO • Processed both phone and online sales for the top Broadway Shows • Completed credit card transactions from merchandise sales • Maintained records of all ticket inventory both in house records and on company website • Prepared all rebuttals for credit disputes, primarily for American Express and Chargeback Processing Center • Worked directly with the CEO • Processed both phone and online sales for the top Broadway Shows • Completed credit card transactions from merchandise sales • Maintained records of all ticket inventory both in house records and on company website • Prepared all rebuttals for credit disputes, primarily for American Express and Chargeback Processing Center



Law Office of Michael Lupolover

• Customer Service Representative

  • Jan 2012 - Jul 2012

  • Attended to a queue of over 500 clients • Managed emails to ensure clients were responded to within 24 hours• Went over company as well as legal procedures with my client base

• Receptionist

  • Oct 2011 - Dec 2011

  • Greeted incoming guests, kept their wait time short and pleasant • Prepared coffee for the executives of the company and their arriving appointments• Kept kitchens stocked at all times • Directed incoming phones calls to the correct party • Processed all incoming correspondence and distributed mail accordingly