Education Manager

• Jan 2020 - Present

EDUCATION • Implement a comprehensive Learning Management System to advance all aspects of USA Climbing Certification and Education programs. • Develop and Implement materials in support of the American Development Model (ADM) and USA Climbing’s implementation of its climbing specific model. • Identify member needs through assessment and provide educational content via webinars, online trainings, in person clinics, and print and digital media • Identify and implement educational programs specifically targeted to improving representation by women in routesetting, coaching, judging, and belaying in Youth, Collegiate, Adult, and Paraclimbing Series • Develop and implement Judge, Coach, and Club Certification programs targeted for members ranging from new to veteran sport participants • Serve as the staff liaison for the USAC Diversity, Equity, and Inclusion Committee and implement education around diversity, equity, and inclusion in our community as a whole. • Effectively and accurately track education program utilization, Key Performance Indicators (KPI) and make adjustments as necessary to achieve desired outcomes. EVENTS • Plan and Execute the 2022 International Federation of Sport Climbing (IFSC) General Assembly for representatives of all Member Federations • Serve as the Chair of the Local Organizing Committee for the 2022 IFSC Youth World Championships, overseeing the planning and execution of the annual event • Oversee the execution of the 2023 Paraclimbing World Cup in Salt Lake City • Serve as Team USA's Youth National Team Manager at the 2021 Youth World Championships in Voronezh, Russia MARKETING & COMMUNICATIONS • Oversee USAC Member communications through an online CRM platform • Coordinate organization Social Media posts and updates through multiple platforms Show less

NGB (National Governing Bodies) Services Manager

• Apr 2018 - Dec 2019

PROGRAM MANAGEMENT • Manage communication and support for the 50+ National Governing Bodies (NGBs) and High Performance Management Organizations (HPMOs) recognized by the United States Olympic & Paralympic Committee (USOPC) • Provide organizational consultation on matters involving sexual misconduct, emotional and physical abuse, hazing, bullying, and harassment TRAINING & EDUCATION • Provide dedicated training, outreach, and technical assistance to staff and members of National Governing Bodies, High-Performance Management Organizations, and the United States Olympic and Paralympic Committee • Lead the Education & Outreach Team's content development and curriculum design for online modules, in-person training materials, and streamed webinars • Identify Key Performance Indicators (KPIs) for the Center's required training and make bi-annual updates to training offerings to ensure that all goals are met and perfomance indicators continue to show learning comprehension and participation retention Show less

Program Coordinator - Office of Student Life

• Aug 2013 - Apr 2018

PROGRAM MANAGEMENT • Serve as the primary contact for students, staff, faculty, parents and guardians, national organizations, and external media • Oversee membership recruitment and retention for 26 individual organizations • Manage multiple department and organization budgets • Maintain organizational membership records and track student involvment through the University Registrar's system • Investigate and adjudicate organizational and individual misconduct in accordance with campus conduct protocol TRAINING & DEVELOPMENT • Design and facilitate an educational program series for student clubs and campus organizations, focused on organizational leadership • Identify a compatible Learning Management System (LMS) to offer virtual and online training for virtual learners and commuter students • Implement a full-scale education and leadership program for campus organization advisors using the Adult Learning Theory model of development • Design and execute a career readiness program for student leaders and organization participants Show less

Eligibility Services Representative - Customer Relations

• Aug 2012 - Jul 2013

• Instruct students, administrators, coaches, and parents on how to register and complete the NAIA eligibility process • Manage calls, emails, and online chats effectively and efficiently in a complex, fast-paced call center environment. • Process transcripts, test scores, recommendation letters, and academic documents • Determine athletic eligibility for incoming student-athletes • Instruct students, administrators, coaches, and parents on how to register and complete the NAIA eligibility process • Manage calls, emails, and online chats effectively and efficiently in a complex, fast-paced call center environment. • Process transcripts, test scores, recommendation letters, and academic documents • Determine athletic eligibility for incoming student-athletes

Graduate Assistant - Office of Student Life

• Jul 2010 - Jul 2012

Learn English Online (LEO) Assistant - Applied English Center

• May 2009 - May 2010

Teaching Assistant - Applied English Center

• May 2007 - May 2010

Event Operations

• May 2003 - Aug 2007