Experience

Locknet Managed IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• • Aug 2022 - Present

• • Jul 2021 - Aug 2022

  - provided remote IT support to clients in the Midwest- strong focus on communication, client satisfaction and SLA adherence- worked with Active Directory to administer and manage user accounts and security- worked with Exchange and Office 365 products- worked with VMWare and ESXi to manage hosts- created and managed network policies on Fortigate firewalls



Kohl's

• United States
• Retail
• 700 & Above Employee

• Desktop Support Technician

  • Jan 2021 - Jun 2021



Veolia

• France
• Environmental Services
• 700 & Above Employee

• Desktop Support Specialist

  • Aug 2020 - Jan 2021



Kohl's

• United States
• Retail
• 700 & Above Employee

• Desktop Support Technician

  • Nov 2018 - Mar 2020



Lakeshores Library System

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Jun 2018 - Oct 2018



Batteries Plus

• United States
• Retail
• 700 & Above Employee

• Network Operations Intern

  • Apr 2017 - May 2018

  Converted 1500 Windows 7 based Point of Sale(POS) computers for over 700 retail locations from application to web-based Retail Management System(RMS). Updated and configured cashless devices and printing peripherals to coincide with RMS update. Assisted in migrating 300 corporate users to new domain. Converted 1500 Windows 7 based Point of Sale(POS) computers for over 700 retail locations from application to web-based Retail Management System(RMS). Updated and configured cashless devices and printing peripherals to coincide with RMS update. Assisted in migrating 300 corporate users to new domain.