Experience

Gilda's Club Chicago

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development & Events Manager

  • Jun 2021 - Present



Basket Case Gift Shop

• BasketCaseGiftShop.com

• Owner

  • Sep 2020 - Present



Alzheimer's Association®

• United States
• Non-profit Organizations
• 700 & Above Employee

• Manager of Third Party & Constituent Events

  • Aug 2019 - Jun 2021



Harry Caray's Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Catering Sales Manager

  • Feb 2017 - Aug 2019



The Peninsula Hotels

• Hong Kong
• Hospitality
• 700 & Above Employee

• Catering Assistant

  • Aug 2015 - Feb 2017

  As a Catering Assistant, I am the first point of contact for guests looking to plan events and meetings. I assist the Catering Managers with each guest or company, from creating their contracts through the duration of their event. I also help with the administrative tasks for our office, such as ordering supplies, distributing documents, and running financial reports.

• Guest Relations Coordinator

  • Aug 2013 - Aug 2015

  As a Guest Relations Coordinator, my primary task is customizing the guests’ experiences by recording their likes and dislikes, and creating unique amenities and stays based on their preferences. I also coordinate with guests to plan special events in-room and in the hotel outlets, such as birthdays, anniversaries and wedding proposals. Another large part of my job is monitoring the guest profiles in accordance with standards set by Hong Kong Shanghai Hotels Limited.

• Spa Supervisor

  • Jun 2012 - Jul 2013

  As the Spa Supervisor, I oversaw the operations of the Front Desk Associates in keeping with the Peninsula Hotel’s high standards of service. I managed the group bookings in the Spa. This included booking the appointments, creating a contract, organizing any food and beverages requested, and being present the day of the event to ensure the best possible guest experience. I also wrote and conducted reviews of employees based on their year-long performance and provide goals to be met by the next year’s review. Finally, I managed the payroll system, seeing to it that the employees received the correct commissions and gratuities for the two week pay period.

• Spa Front Desk Agent

  • Oct 2011 - Jun 2012

  As a Spa Front Desk Agent, I assisted guests in booking spa appointments, gave tours of the spa, checked guests in and out for their spa appointments, and handled retail sales transactions.



Technomic, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Executive Research Intern

  • Jul 2010 - Sep 2011

  Edit data using culinary knowledge and grammar skills, communicate with outside employees, participate in projects relating to industry trends, and research for the database. Edit data using culinary knowledge and grammar skills, communicate with outside employees, participate in projects relating to industry trends, and research for the database.



Racquet Club of Chicago

• Pastry Cook

  • Sep 2009 - May 2010

  Bake pastries such as cookies, cakes, trifles... and decorate them, set up banquets, interact with club members at banquets, and come up with new desserts. Bake pastries such as cookies, cakes, trifles... and decorate them, set up banquets, interact with club members at banquets, and come up with new desserts.