Experience

Express Estate Agency
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Sales progressor

  • Jul 2018 - Present

11 Degrees
• United Kingdom
• Retail
• 1 - 100 Employee
• Customer Service Representative

  • Oct 2017 - Present

Urban Celebrity
• United States
• Customer Service Representative

  • Oct 2017 - Oct 2017


Golfbreaks.com

• United Kingdom
• Retail Office Equipment

• Customer Service Assistant

  • Jul 2015 - Jul 2016

  During my placement year I have had the opportunity to work in a range of departments. I started as a customer service assistant for UK transient and was quickly chosen to move over to work in the Rest of the World department by my second month. My role included duties such as dealing with inbound customer queries, making amendments to bookings, booking travel extras such as airport and golf transfers and flights which required high level of attention to detail. I gained excellent customer care skills as I had to deal with a wide variety of individuals. I have gained strong relationships as my role involved close contact with customers, suppliers and colleagues and ensuring that customers’ expectations are met and exceeded. I was part of a team who aimed to ensure that every aspect of the business provided their customers with a positive impression of Golfbreaks.com. I also had the opportunity to be involved with the recruitment process within Human Resources department. I found interesting as it was something I had never done before but always been interested in and received great feedback. Show less



Windermere Chippy

• Catering Assistant

  • Jul 2013 - Aug 2014

  Having been brought up in a family that has been running their own business for over 25 years has made me fully aware of the expectations there are, including time commitment, flexibility, being able to deal with the high and lows, coping and managing with changes in the economy and being able to work with competition. • My role as a catering assistant required close contact with customers, therefore being able to deal with a wide variety of individuals and dealing with customer complaints to ensure customer expectations are met. Show less



Matthews Benjamin

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Work Experience

  • Oct 2011 - May 2012

  My job roles included, office work, Property viewings and managing customer service My job roles included, office work, Property viewings and managing customer service