Experience

Guilford Technical Community College

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant in Aviation Division

  • Aug 2020 - Present

  Department assistant for 5 aviation programs at GTCC...yes, AVIATION degrees available here. The Triad is on it's way and I'm assisting students, faculty and staff in reaching those goals. It's a fun team to work with too! Check us out at www.gtcc.edu/aviation.

• Educational division Administrative Coordinator

  • Jul 2020 - Present



Greensboro Science Center

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Education Department Intern

  • Sep 2020 - Dec 2020

  Internship in Informal Education for community engagement and training experiences. Internship in Informal Education for community engagement and training experiences.



Encompass Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Administrator & Operations Assistant

  • May 2017 - Mar 2020

  Office Management & Administration: • Designed department communications for project coordination - inbound/outbound to & from client/developers • Managed executive level administrative duties, client project communications, internal incident assessments, and overall office facility management • Initial contact for inbound request for software functionality assistance, redesign, incident solutions • Corporate Event planning & hosting – both onsite and remote venues • Managed… Show more Office Management & Administration: • Designed department communications for project coordination - inbound/outbound to & from client/developers • Managed executive level administrative duties, client project communications, internal incident assessments, and overall office facility management • Initial contact for inbound request for software functionality assistance, redesign, incident solutions • Corporate Event planning & hosting – both onsite and remote venues • Managed webinars and IT connectivity for conference meetings and employee events • Corporate Training facilitation and program design assistance • Office Policies and Procedures creation and management • Relocation expert of corporate facility and personnel • Central hub of communications between executives and management teams Operations Scheduler & Project Coordinator: • Project Management Assistance staffing & monitoring project timelines, budgets, deliverables • Client Liaison responsible for initial client contact and issue resolution • Software-As-A-Service (SaaS) Customer Implementation, Managed Services Assistance and Operations Administration • Manufacturing Industry utilizing Epicor & NetSuite manufacturing SaaS software • Project milestone & budget tracking, both internal and external • Assisted in coordination of new system installs, redesigns, upgrades from operational standpoint Show less Office Management & Administration: • Designed department communications for project coordination - inbound/outbound to & from client/developers • Managed executive level administrative duties, client project communications, internal incident assessments, and overall office facility management • Initial contact for inbound request for software functionality assistance, redesign, incident solutions • Corporate Event planning & hosting – both onsite and remote venues • Managed… Show more Office Management & Administration: • Designed department communications for project coordination - inbound/outbound to & from client/developers • Managed executive level administrative duties, client project communications, internal incident assessments, and overall office facility management • Initial contact for inbound request for software functionality assistance, redesign, incident solutions • Corporate Event planning & hosting – both onsite and remote venues • Managed webinars and IT connectivity for conference meetings and employee events • Corporate Training facilitation and program design assistance • Office Policies and Procedures creation and management • Relocation expert of corporate facility and personnel • Central hub of communications between executives and management teams Operations Scheduler & Project Coordinator: • Project Management Assistance staffing & monitoring project timelines, budgets, deliverables • Client Liaison responsible for initial client contact and issue resolution • Software-As-A-Service (SaaS) Customer Implementation, Managed Services Assistance and Operations Administration • Manufacturing Industry utilizing Epicor & NetSuite manufacturing SaaS software • Project milestone & budget tracking, both internal and external • Assisted in coordination of new system installs, redesigns, upgrades from operational standpoint Show less



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Quality Assurance Quality Control Supervisor

  • Dec 2016 - Mar 2017

  Ensure quality customer service excellence for our participants whom we service in our two call center locations. I guided representatives on the nuances of listening to our customers to create the connection they may need, in order to assist with their questions in a more efficient manner. I am responsible for overseeing training modules, quality checks via call calibrations with team supervisors, building morale, retaining top talent, identifying retraining and coaching opportunities, and… Show more Ensure quality customer service excellence for our participants whom we service in our two call center locations. I guided representatives on the nuances of listening to our customers to create the connection they may need, in order to assist with their questions in a more efficient manner. I am responsible for overseeing training modules, quality checks via call calibrations with team supervisors, building morale, retaining top talent, identifying retraining and coaching opportunities, and developing future incentives to meet company goals. Show less Ensure quality customer service excellence for our participants whom we service in our two call center locations. I guided representatives on the nuances of listening to our customers to create the connection they may need, in order to assist with their questions in a more efficient manner. I am responsible for overseeing training modules, quality checks via call calibrations with team supervisors, building morale, retaining top talent, identifying retraining and coaching opportunities, and… Show more Ensure quality customer service excellence for our participants whom we service in our two call center locations. I guided representatives on the nuances of listening to our customers to create the connection they may need, in order to assist with their questions in a more efficient manner. I am responsible for overseeing training modules, quality checks via call calibrations with team supervisors, building morale, retaining top talent, identifying retraining and coaching opportunities, and developing future incentives to meet company goals. Show less



Acclaris

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Executive Administrative Assistant

  • Jun 2015 - Dec 2016

  Acclaris, Inc. A subsidiary of Willis Towers Watson - Merger occurred. Supported the SVP of Operations along with her team of 4 Directors, who are responsible for 75% of the US employees, and 85% of the offshore employees. My experience includes: Coordinate and book domestic and international travel for my Executive as well as for her direct reporting managers. Prepare and process expense reports for the executives. I am the Software Administrator for Concur for the… Show more Acclaris, Inc. A subsidiary of Willis Towers Watson - Merger occurred. Supported the SVP of Operations along with her team of 4 Directors, who are responsible for 75% of the US employees, and 85% of the offshore employees. My experience includes: Coordinate and book domestic and international travel for my Executive as well as for her direct reporting managers. Prepare and process expense reports for the executives. I am the Software Administrator for Concur for the entire company which allows me to research and resolve billing issues with company American Express corporate card accounts, which tie into Concur expense report templates. The processing of expense reports entails the collection, verification and documentation of all expenses to be reimbursed, whether they are on the company credit cards or cash expenses by the team member Administrator for company American Express, Verizon, Concur, and Interglobal calling accounts and perform the monthly reconciliations of these accounts. I work closely with Finance to rectify erroneous billing whether by the vendor or by the employee Assist the Production Services teams with presentations regarding client data to senior management Provide telephone support for the office, encompassing all departments under Acclaris. Evaluate calls to determine how to direct for expedient customer service, be it vendor calls or program participant calls that need direction to the call centers for further assistance. Provide general office support with facility issues, daily vendor deliveries, team celebrations, office gatherings and work closely with the current Office Administrator as well as with the current Executive Assistant to the Managing Director of Acclaris, Inc Report to Director of Human Resources while supporting both SVP of Operations and SVP of Information Technology and their teams Show less Acclaris, Inc. A subsidiary of Willis Towers Watson - Merger occurred. Supported the SVP of Operations along with her team of 4 Directors, who are responsible for 75% of the US employees, and 85% of the offshore employees. My experience includes: Coordinate and book domestic and international travel for my Executive as well as for her direct reporting managers. Prepare and process expense reports for the executives. I am the Software Administrator for Concur for the… Show more Acclaris, Inc. A subsidiary of Willis Towers Watson - Merger occurred. Supported the SVP of Operations along with her team of 4 Directors, who are responsible for 75% of the US employees, and 85% of the offshore employees. My experience includes: Coordinate and book domestic and international travel for my Executive as well as for her direct reporting managers. Prepare and process expense reports for the executives. I am the Software Administrator for Concur for the entire company which allows me to research and resolve billing issues with company American Express corporate card accounts, which tie into Concur expense report templates. The processing of expense reports entails the collection, verification and documentation of all expenses to be reimbursed, whether they are on the company credit cards or cash expenses by the team member Administrator for company American Express, Verizon, Concur, and Interglobal calling accounts and perform the monthly reconciliations of these accounts. I work closely with Finance to rectify erroneous billing whether by the vendor or by the employee Assist the Production Services teams with presentations regarding client data to senior management Provide telephone support for the office, encompassing all departments under Acclaris. Evaluate calls to determine how to direct for expedient customer service, be it vendor calls or program participant calls that need direction to the call centers for further assistance. Provide general office support with facility issues, daily vendor deliveries, team celebrations, office gatherings and work closely with the current Office Administrator as well as with the current Executive Assistant to the Managing Director of Acclaris, Inc Report to Director of Human Resources while supporting both SVP of Operations and SVP of Information Technology and their teams Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Commercial Sales Assistant III/ Exec Admin Assistant

  • Dec 2009 - May 2015

  Supported the Commercial Loan Managers, the SVP, the Team Commercial Manager, and four Credit Analysts for the Central and South Florida markets. Historically I supported the Tampa Bay Commercial Market President and the Central Florida Retail Vice President in his daily activities with 17 retail branches throughout Pinellas, Hillsborough & Pasco counties. My business operations experience includes: Commercial Sales Assistant role: •Responsible for monitoring large Commercial Real… Show more Supported the Commercial Loan Managers, the SVP, the Team Commercial Manager, and four Credit Analysts for the Central and South Florida markets. Historically I supported the Tampa Bay Commercial Market President and the Central Florida Retail Vice President in his daily activities with 17 retail branches throughout Pinellas, Hillsborough & Pasco counties. My business operations experience includes: Commercial Sales Assistant role: •Responsible for monitoring large Commercial Real Estate (CRE) loans ($10M+) from initial good faith deposit through to loan payoff. Maintain client files and documentation for annual reviews and refinancing of credit lines. I am the first point-of-contact for my clients when they have any issues with their account. I built strong relationships with the real estate attorney staff who would need immediate assistance when handling real estate closings and moving large sums of money securely. •Advise project teams of options for streamlining work procedures to eliminate redundancy. Guide and train other CSAs on how to find solutions to audit problems. •Work closely with Retail Operations, Loan Operations, Treasury Services, Investor Processing and other line of business partners to analyze & resolve depository problems for our commercial loan customers. • I am the main contact for facility-related questions and concerns, leading to a strong relationship with local vendors and clients. Administrative Assistant role: • Assisted business clients and branch customers with any concerns with their deposit and loan accounts, networking with other internal departments for research and resolution to account discrepancies, and escalating issues to management when necessary. •Compiled weekly tracking reports •Planned, coordinated, and arranged all aspects of executive’s corporate daily duties, meeting & calendar management, travel, expense report creation and payment tracking, and invoice billing to various cost centers. Show less Supported the Commercial Loan Managers, the SVP, the Team Commercial Manager, and four Credit Analysts for the Central and South Florida markets. Historically I supported the Tampa Bay Commercial Market President and the Central Florida Retail Vice President in his daily activities with 17 retail branches throughout Pinellas, Hillsborough & Pasco counties. My business operations experience includes: Commercial Sales Assistant role: •Responsible for monitoring large Commercial Real… Show more Supported the Commercial Loan Managers, the SVP, the Team Commercial Manager, and four Credit Analysts for the Central and South Florida markets. Historically I supported the Tampa Bay Commercial Market President and the Central Florida Retail Vice President in his daily activities with 17 retail branches throughout Pinellas, Hillsborough & Pasco counties. My business operations experience includes: Commercial Sales Assistant role: •Responsible for monitoring large Commercial Real Estate (CRE) loans ($10M+) from initial good faith deposit through to loan payoff. Maintain client files and documentation for annual reviews and refinancing of credit lines. I am the first point-of-contact for my clients when they have any issues with their account. I built strong relationships with the real estate attorney staff who would need immediate assistance when handling real estate closings and moving large sums of money securely. •Advise project teams of options for streamlining work procedures to eliminate redundancy. Guide and train other CSAs on how to find solutions to audit problems. •Work closely with Retail Operations, Loan Operations, Treasury Services, Investor Processing and other line of business partners to analyze & resolve depository problems for our commercial loan customers. • I am the main contact for facility-related questions and concerns, leading to a strong relationship with local vendors and clients. Administrative Assistant role: • Assisted business clients and branch customers with any concerns with their deposit and loan accounts, networking with other internal departments for research and resolution to account discrepancies, and escalating issues to management when necessary. •Compiled weekly tracking reports •Planned, coordinated, and arranged all aspects of executive’s corporate daily duties, meeting & calendar management, travel, expense report creation and payment tracking, and invoice billing to various cost centers. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive Assistant

  • Apr 2004 - Oct 2009

  Sr Exec Asst/ Facilities Team Administrative Support Supported the CEO of Mortgage Services and other departments as company was dissolved. My duties and roles have also covered: EVP Office Manager & Administrative Support, Compliance Support, CEO support, Accounting & Finance Divisions support, Vendor Management, Corporate Real Estate & Facilities Management support. My experience: •Cultivating business relationships to ensure resources were available in vendors, contractors, staff and… Show more Sr Exec Asst/ Facilities Team Administrative Support Supported the CEO of Mortgage Services and other departments as company was dissolved. My duties and roles have also covered: EVP Office Manager & Administrative Support, Compliance Support, CEO support, Accounting & Finance Divisions support, Vendor Management, Corporate Real Estate & Facilities Management support. My experience: •Cultivating business relationships to ensure resources were available in vendors, contractors, staff and facility departments to deliver exceptional customer service, both internal and external. •Arranged & participated in vendor relationship committee, departmental relocation teams, and general contractor meetings to ensure no delays during construction and relocation of headquarters in 2006. •Compiled & monitored monthly finance & compliance deadlines. Mentored and monitored other administrative personnel in month-end reporting procedures. •Creating, facilitating and monitoring Business Recovery/Deptl Contingency Awareness for Disaster Recovery efforts. Also initiated the compliance of monthly Environmental Reporting statistics. •Coordinated and managed the transition of 51 accounting positions from Chicago, IL to Charlotte, NC in 2005. Analyzed space requirements for both personnel and equipment with cube build-outs, periphery equipment needs, and travel arrangements for relocating employees ahead of schedule. •Managing daily operations for a 10-story, 400+ person facility which included: maintenance requests, HVAC requests, departmental moves, construction build-outs, and office relocations. •Assisting a 4-person team with all aspects of site selection, pre-construction, construction queries, furniture selection, cube design, invoice processing, occupancy renovations, and follow-up items for new $33M, 182,000 sq. ft. Corporate Headquarters LEED-certified building for HSBC Mortgage Services. The total time from breaking ground to full occupancy was 15 months. Show less Sr Exec Asst/ Facilities Team Administrative Support Supported the CEO of Mortgage Services and other departments as company was dissolved. My duties and roles have also covered: EVP Office Manager & Administrative Support, Compliance Support, CEO support, Accounting & Finance Divisions support, Vendor Management, Corporate Real Estate & Facilities Management support. My experience: •Cultivating business relationships to ensure resources were available in vendors, contractors, staff and… Show more Sr Exec Asst/ Facilities Team Administrative Support Supported the CEO of Mortgage Services and other departments as company was dissolved. My duties and roles have also covered: EVP Office Manager & Administrative Support, Compliance Support, CEO support, Accounting & Finance Divisions support, Vendor Management, Corporate Real Estate & Facilities Management support. My experience: •Cultivating business relationships to ensure resources were available in vendors, contractors, staff and facility departments to deliver exceptional customer service, both internal and external. •Arranged & participated in vendor relationship committee, departmental relocation teams, and general contractor meetings to ensure no delays during construction and relocation of headquarters in 2006. •Compiled & monitored monthly finance & compliance deadlines. Mentored and monitored other administrative personnel in month-end reporting procedures. •Creating, facilitating and monitoring Business Recovery/Deptl Contingency Awareness for Disaster Recovery efforts. Also initiated the compliance of monthly Environmental Reporting statistics. •Coordinated and managed the transition of 51 accounting positions from Chicago, IL to Charlotte, NC in 2005. Analyzed space requirements for both personnel and equipment with cube build-outs, periphery equipment needs, and travel arrangements for relocating employees ahead of schedule. •Managing daily operations for a 10-story, 400+ person facility which included: maintenance requests, HVAC requests, departmental moves, construction build-outs, and office relocations. •Assisting a 4-person team with all aspects of site selection, pre-construction, construction queries, furniture selection, cube design, invoice processing, occupancy renovations, and follow-up items for new $33M, 182,000 sq. ft. Corporate Headquarters LEED-certified building for HSBC Mortgage Services. The total time from breaking ground to full occupancy was 15 months. Show less



Evergreen Irrigation & Landscape Lighting

• Charlotte, North Carolina Area

• Owner

  • Aug 2000 - Aug 2005

  • Created, organized, managed, facilitated, and followed-up with all aspects of running a small home-based business, including various regulatory agency reporting, i.e., OSHA, Workman’s Comp, Vendor & Supplier Management, Health Benefits, Human Resource issues, and Payroll/Timekeeping policies and deductions. Organized and maintained the on-line client database, drafted and finalized sales presentations, and created marketing concepts for new clients. • Coordinated, trained, staffed and… Show more • Created, organized, managed, facilitated, and followed-up with all aspects of running a small home-based business, including various regulatory agency reporting, i.e., OSHA, Workman’s Comp, Vendor & Supplier Management, Health Benefits, Human Resource issues, and Payroll/Timekeeping policies and deductions. Organized and maintained the on-line client database, drafted and finalized sales presentations, and created marketing concepts for new clients. • Coordinated, trained, staffed and monitored construction projects and finalized billing and payroll for all projects. Utilized contract and vendor negotiation skills to obtain most cost effective materials for projects. • In 2001, was able to create and orchestrate the daily operations by expanding to two crews of 5 people and operating two separate sets of equipment. • Created and managed a residential lawn care business for additional revenue during the off season. Built business to 16 clients and tripled the business in the aeration months of August - November in order to secure reserve funds for the winter. • Controlled all forms for OSHA, Workman’s Comp, Health Benefits, Human Resources i sues, and Payroll/Timekeeping policies and deductions. Show less • Created, organized, managed, facilitated, and followed-up with all aspects of running a small home-based business, including various regulatory agency reporting, i.e., OSHA, Workman’s Comp, Vendor & Supplier Management, Health Benefits, Human Resource issues, and Payroll/Timekeeping policies and deductions. Organized and maintained the on-line client database, drafted and finalized sales presentations, and created marketing concepts for new clients. • Coordinated, trained, staffed and… Show more • Created, organized, managed, facilitated, and followed-up with all aspects of running a small home-based business, including various regulatory agency reporting, i.e., OSHA, Workman’s Comp, Vendor & Supplier Management, Health Benefits, Human Resource issues, and Payroll/Timekeeping policies and deductions. Organized and maintained the on-line client database, drafted and finalized sales presentations, and created marketing concepts for new clients. • Coordinated, trained, staffed and monitored construction projects and finalized billing and payroll for all projects. Utilized contract and vendor negotiation skills to obtain most cost effective materials for projects. • In 2001, was able to create and orchestrate the daily operations by expanding to two crews of 5 people and operating two separate sets of equipment. • Created and managed a residential lawn care business for additional revenue during the off season. Built business to 16 clients and tripled the business in the aeration months of August - November in order to secure reserve funds for the winter. • Controlled all forms for OSHA, Workman’s Comp, Health Benefits, Human Resources i sues, and Payroll/Timekeeping policies and deductions. Show less



DirecTV

• Charlotte, North Carolina Area

• Executive Administrative Assistant

  • Aug 1998 - Aug 2001

  • Supported the team of 6 for the Quality Assurance division working in conjunction with billing software vendor to track, analyze, and recommend system enhancements. Created weekly data quality reports for SVP of QA to monitor and resolve data quality errors. • In 2001, was the sole coordinator for relocating the team into new office space, and handled renovations with minimum disruption to production schedule. Utilized contract and vendor negotiation skills to obtain most cost effective… Show more • Supported the team of 6 for the Quality Assurance division working in conjunction with billing software vendor to track, analyze, and recommend system enhancements. Created weekly data quality reports for SVP of QA to monitor and resolve data quality errors. • In 2001, was the sole coordinator for relocating the team into new office space, and handled renovations with minimum disruption to production schedule. Utilized contract and vendor negotiation skills to obtain most cost effective processes resulting in ahead of schedule relocation. Show less • Supported the team of 6 for the Quality Assurance division working in conjunction with billing software vendor to track, analyze, and recommend system enhancements. Created weekly data quality reports for SVP of QA to monitor and resolve data quality errors. • In 2001, was the sole coordinator for relocating the team into new office space, and handled renovations with minimum disruption to production schedule. Utilized contract and vendor negotiation skills to obtain most cost effective… Show more • Supported the team of 6 for the Quality Assurance division working in conjunction with billing software vendor to track, analyze, and recommend system enhancements. Created weekly data quality reports for SVP of QA to monitor and resolve data quality errors. • In 2001, was the sole coordinator for relocating the team into new office space, and handled renovations with minimum disruption to production schedule. Utilized contract and vendor negotiation skills to obtain most cost effective processes resulting in ahead of schedule relocation. Show less