Rebecca Nizamuddin
ServiceNow Technical Consultant at Contender Solutions- Claim this Profile
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Spanish Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Jeremy Niño
Finding a legitimately strong developer, who understands IT Business processes and is also able to expertly communicate with people of every skill level is hard to find (a unicorn). Rebecca, is that person. Rebecca is an expert listener and collaborator when gathering requirements from customers and impressively documents them. While working with her she also stepped-up multiple times to demonstrate her architectural design skills as a solution architect. But the development work produced by Rebecca matches that of the best in our trade. And, she's actively involved and always there to support her peers. Countless times, our developers reached out to her for help and she'd always deliver the help they needed and she'd do it with a smile. She not only an extremely talented developer, she's an amazing human being. She's a blast to work with and I'd want nothing more than to get a chance to work with her and her unicorn powers again!
Jeremy Niño
Finding a legitimately strong developer, who understands IT Business processes and is also able to expertly communicate with people of every skill level is hard to find (a unicorn). Rebecca, is that person. Rebecca is an expert listener and collaborator when gathering requirements from customers and impressively documents them. While working with her she also stepped-up multiple times to demonstrate her architectural design skills as a solution architect. But the development work produced by Rebecca matches that of the best in our trade. And, she's actively involved and always there to support her peers. Countless times, our developers reached out to her for help and she'd always deliver the help they needed and she'd do it with a smile. She not only an extremely talented developer, she's an amazing human being. She's a blast to work with and I'd want nothing more than to get a chance to work with her and her unicorn powers again!
Jeremy Niño
Finding a legitimately strong developer, who understands IT Business processes and is also able to expertly communicate with people of every skill level is hard to find (a unicorn). Rebecca, is that person. Rebecca is an expert listener and collaborator when gathering requirements from customers and impressively documents them. While working with her she also stepped-up multiple times to demonstrate her architectural design skills as a solution architect. But the development work produced by Rebecca matches that of the best in our trade. And, she's actively involved and always there to support her peers. Countless times, our developers reached out to her for help and she'd always deliver the help they needed and she'd do it with a smile. She not only an extremely talented developer, she's an amazing human being. She's a blast to work with and I'd want nothing more than to get a chance to work with her and her unicorn powers again!
Jeremy Niño
Finding a legitimately strong developer, who understands IT Business processes and is also able to expertly communicate with people of every skill level is hard to find (a unicorn). Rebecca, is that person. Rebecca is an expert listener and collaborator when gathering requirements from customers and impressively documents them. While working with her she also stepped-up multiple times to demonstrate her architectural design skills as a solution architect. But the development work produced by Rebecca matches that of the best in our trade. And, she's actively involved and always there to support her peers. Countless times, our developers reached out to her for help and she'd always deliver the help they needed and she'd do it with a smile. She not only an extremely talented developer, she's an amazing human being. She's a blast to work with and I'd want nothing more than to get a chance to work with her and her unicorn powers again!
Credentials
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Micro-Certification - Service Portal
ServiceNowOct, 2022- Sep, 2024 -
Micro-Certification - Application Developer Process Creator
ServiceNowJan, 2022- Sep, 2024 -
Micro-Certification - Virtual Agent
ServiceNowJan, 2022- Sep, 2024 -
Certified Application Developer
ServiceNowDec, 2021- Sep, 2024 -
Micro-Certification - Performance Analytics
ServiceNowJan, 2021- Sep, 2024 -
Micro-Certification - Automated Test Framework
ServiceNowDec, 2020- Sep, 2024 -
Micro-Certification - Integration Hub
ServiceNowSep, 2020- Sep, 2024 -
Micro-Certification - Predictive Intelligence
ServiceNowSep, 2020- Sep, 2024 -
Micro-Certification - Flow Designer
ServiceNowAug, 2020- Sep, 2024 -
Certified System Administrator
ServiceNowNov, 2019- Sep, 2024
Experience
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Contender Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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ServiceNow Technical Consultant
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Jan 2022 - Present
•Extensive experience in developing custom applications, workflows, and modules on the ServiceNow platform, such as ITSM, GRC, HR, and Scoped Apps. • Experience with ServiceNow development, including creating custom forms, workflows, and reports, as well as integrating with other systems. •Proficient in various scripting used on the ServiceNow platform such as JavaScript, Jelly, and Glide scripting. •Proficient in developing user-friendly and responsive portal widgets and pages using the ServiceNow Service Portal framework. • Experience with IT Service Management processes such as Incident Management, Problem Management, Change Management, and Service Catalog. • Experience with Governance, Risk, and Compliance processes such as Policy & Compliance Management, Risk Management, and Audit Management. Show less
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Fannie Mae
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Financial Services
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100 - 200 Employee
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ServiceNow Developer
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Mar 2019 - Dec 2021
• Experience with developing SLAs, ACLs, Inbound Email Actions, Server & Client scripts within the Incident, Problem and Change modules of ServiceNow. • Experience with Catalog UI Policies, Catalog Client Scripts, Workflows, and Flow Designer in relation to Service Catalog Development. • Worked with ITSM stakeholders to implement the Interaction Management module (IMS) and integrate with the Five9 cloud contact center tool for Help Desk use. • Implemented embedded email surveys within Outlook for the Help Desk groups, which doubled their survey response rates within the first month. • Develop enhancements in the Walk-up Experience tool to support the Tech Centers. • Perform L3 Support troubleshooting on reported bugs within ServiceNow and assist end users with potential workarounds/fixes. • Implemented Agent Workspace for our Service Desk teams which provides agents the ability to solve issues faster with a workspace built to facilitate resolutions. • Ensure bi-annual ServiceNow Platform upgrades are successful. I assist with analysis of new features in the latest version of ServiceNow. I test and verify that existing application and integration functionality continue to work in the new version. I work with ServiceNow support as needed on issues that arise and ensure prompt resolution for our upgrade date. Participate in dry runs with integration partners to ensure all aspects of the upgrade would be completely successfully for the upgrade day. • Use the Automated Test Framework to create and run automated test cases to expand test coverage within the ITSM modules. Helping to migrate older test cases from Selenium into ATF test cases. Show less
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FDM Group
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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IT Consultant
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Sep 2018 - Mar 2021
• Trained in the Java Development stream on best programming practices and key concepts of Object-Oriented programming design. • Learned the basics of SQL, Unix, HTML and CSS and completed projects on advanced topics. Learned data access concepts using technologies such as JDBC and JPA • Worked on a team to develop a full-stack application in an agile-working environment using Spring Data. The application was a mock trading platform that emulates how stocks/bonds are sold and bought on the stock market. Show less
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Office Assistant
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May 2018 - Jul 2018
Performed standard clerical work such as receiving & distributing mail/packages; sorting & filing documents; and photocopying/scanning/faxing office forms and financial records. Reviewed reconciliations done each month for related funds to ensure consistency and accuracy of financial accounts. Performed standard clerical work such as receiving & distributing mail/packages; sorting & filing documents; and photocopying/scanning/faxing office forms and financial records. Reviewed reconciliations done each month for related funds to ensure consistency and accuracy of financial accounts.
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Student Assistant Manager
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Aug 2015 - Jul 2018
Trained new employees on job responsibilities and safety/sanitation procedures. Operated cash register and served customers. Stocked and managed the shop's inventory to meet customer demand for a shift. Served as the link between student staff and upper management. Awarded employee of the month during the month of March 2017. Trained new employees on job responsibilities and safety/sanitation procedures. Operated cash register and served customers. Stocked and managed the shop's inventory to meet customer demand for a shift. Served as the link between student staff and upper management. Awarded employee of the month during the month of March 2017.
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Set Up Crew
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May 2017 - Aug 2017
Distributed linens and amenities to rooms being used by guests for incoming conferences and events. Assisted with facility arrangements, delivered supplies, and assisted with room preparations. Confirmed that all rooms are set up and in proper order before a group arrives to campus. Distributed linens and amenities to rooms being used by guests for incoming conferences and events. Assisted with facility arrangements, delivered supplies, and assisted with room preparations. Confirmed that all rooms are set up and in proper order before a group arrives to campus.
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Jo-Ann Fabric & Crafts Stores
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United States
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Retail
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1 - 100 Employee
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Sales Associate
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Jun 2016 - Aug 2016
Processed customer transactions at the cash register. Helped customers find their desired fabric, and cut the desired amount needed for their projects. Stocked and organized product and fabric throughout the store. Processed customer transactions at the cash register. Helped customers find their desired fabric, and cut the desired amount needed for their projects. Stocked and organized product and fabric throughout the store.
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Popeyes Louisiana Kitchen
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1 - 100 Employee
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Cashier
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Jun 2015 - Jan 2016
Operated the cash register and ensured order's are accurate for both dine-in and drive-thru customers. Prepped and set up the front of the house to ensure proper store openings. Provided exceptional food service to customers and ensured customer satisfaction. Operated the cash register and ensured order's are accurate for both dine-in and drive-thru customers. Prepped and set up the front of the house to ensure proper store openings. Provided exceptional food service to customers and ensured customer satisfaction.
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Education
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Virginia Tech
Bachelor of Science - BS, Applied Computational Mathematics
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