Experience

Conservation Halton

• Canada
• Environmental Services
• 100 - 200 Employee

• Senior Manager, Corporate Services

  • Jul 2022 - Present



Town of Oakville

• Canada
• Government Administration
• 700 & Above Employee

• Strategic Business Advisor

  • Feb 2019 - Jul 2022

• Senior Business Process Analyst

  • Jan 2018 - Feb 2019

• Business Solutions Analyst

  • Jan 2013 - Dec 2017



Mercer

• United States
• Professional Services
• 700 & Above Employee

• Business Systems Analyst

  • Jan 2011 - Nov 2012



ACS, a Xerox Company

• Senior Functional Analyst

  • Mar 2008 - Jan 2011



EDS/Hewlett Packard

• Senior Functional Analyst

  • Mar 2008 - Jan 2011

  Achievements/Key Responsibilities: Generated over $90,000 in out of scope fees in 2008/2009, through identifying areas of improvement and implementing upgrades. Increased administrative efficiency through the analysis and improvement of existing processes, resulting in a 40% reduction in required headcount to service the client. Driving a number of new initiatives on the client, resulting in increased revenue, and a direct increase in the perceived value of our offering to the client. Data analysis to identify trends and make recommendations to clients and senior management, using MS Excel, Access and Oracle SQL. Requirements gathering, specification documentation and maintenance of detailed documents, including client specific procedures and build specifications. Active involvement in all phases of the software development life cycle, from requirements, through to delivery to the client. Identification and timely resolution of bugs and issues arising in the systems and/or processing. Developing and implementing the testing strategy for new platforms and upgrades. Creating thorough and specific test plans, encompassing both focussed and regression testing, and data mining to ensure the test data fits the purpose. Production of cyclical and complex ad-hoc reports. Communication and walkthrough of technical documentation with users, clients, and stakeholders. Demonstration and presentation of new platforms, systems and enhancement to users, clients, and senior management. Management of a team responsible for the delivery of the Health & Welfare program to the company's Tier 1 client. Show less



EDS (formerly Towers Perrin)

• Associate/ Specialist/ Senior Specialist/ Team Leader/ Implementation Analyst

  • Sep 2002 - Nov 2007

  Beginning at base level as an Associate in 2002, I swiftly proved myself a capable and efficient member of the team, directly reflected in achieving the position of Team Leader with three promotions in three years. Directly prior to transferring to Canada, I spent 7 months in the Implementation department, substantially broadening my horizons within the application development team. Key Responsibilities across all four positions: Managed and led a team of 15, responsible for three clients with a total population of over 80,000 (including the company's largest client, a blue chip multinational bank). Achieved the company's first blue rating for Client Service Satisfaction, within the Health & Welfare department. Interviewing, recruitment, training, and performance management. Received the maximum performance-related bonus three years in a row. Communicated complex issues to both client and internal audiences using such mediums as presentations (MS PowerPoint), written material and one-to-one training sessions. Trained and mentored peers and client members with respect to the use of the platforms, and the execution of processes. Analysed business requirements and translated them into technical IT solutions. Ensured that identified solutions met customer needs and expectations. Undertaking cost/effort analysis on requirements, prior to build work commencing. Using SQL, in-house programs and Oracle to configure the Health & Welfare platform for new clients based on business requirements. Maintenance of the Health & Welfare system for existing clients. Show less