Experience

Hennepin County Library

• United States
• Libraries
• 300 - 400 Employee

• Associate Librarian

  • Feb 2023 - Present

  Mound, Minnesota, United States • Provide patrons with friendly customer service both in person and over the phone. • Teach patrons how to use library technology and online resources such as public computers and the Libby ebook app with confidence. • Share early literacy tips for families during Family Storytime and Connect and Play programs.

• Office Specialist II

  • Nov 2016 - Feb 2023

  Excelsior, Minnesota • Provide patrons with friendly customer service both in person and over the phone, interacting with an average of 30 patrons per day. • Perform routine materials handling tasks such as processing incoming deliveries of requested materials using the Horizon integrated library system, shelving recently returned materials following the Library of Congress classification system, and pulling library materials that patrons have requested. • Teach patrons how to use library technology and… Show more • Provide patrons with friendly customer service both in person and over the phone, interacting with an average of 30 patrons per day. • Perform routine materials handling tasks such as processing incoming deliveries of requested materials using the Horizon integrated library system, shelving recently returned materials following the Library of Congress classification system, and pulling library materials that patrons have requested. • Teach patrons how to use library technology and online resources such as public computers and the Libby ebook app with confidence. • Process library card applications received at neighboring MELSA library systems, approximately 10 to 20 per week, as a member of the MELSA Online Applications team. • Promote library services and programming using digital signage created with PowerPoint and published through Carousel content management software as a member of the Digital Signs Workgroup. Previous systemwide teams and workgroups: • Ask Us Online - answered patron questions online via instant message, email, and text. • HCL Online Library Card Applications team - processed library card applications received from HCL residents via an online form on hclib.org, approximately 40 applications per week.



Hennepin County

• United States
• Government Administration
• 700 & Above Employee

• Administrative Support - Isolation & Quarantine Workforce Management

  • Jun 2020 - Jun 2020

  • Temporary reassignment as part of Hennepin County's COVID-19 pandemic response. • Worked with a small team of four site managers and five scheduling staff to determine staffing needs at three hotel sites where at-risk Hennepin County residents were being re-sheltered in response to the COVID-19 pandemic. • Created schedules using Aladtec scheduling software for 36 in-person staff and volunteers. • Wrote instructions to share with incoming volunteers explaining how to adjust… Show more • Temporary reassignment as part of Hennepin County's COVID-19 pandemic response. • Worked with a small team of four site managers and five scheduling staff to determine staffing needs at three hotel sites where at-risk Hennepin County residents were being re-sheltered in response to the COVID-19 pandemic. • Created schedules using Aladtec scheduling software for 36 in-person staff and volunteers. • Wrote instructions to share with incoming volunteers explaining how to adjust availability and accept open shifts.

• PCA Procedures Content Support - Human Services Public Health Service Authorization Unit

  • Apr 2020 - May 2020

  • Temporary reassignment during the COVID-19 pandemic. • Contacted local personal care assistant (PCA) providers to verify and update contact information within a local PCA provider database. • Created an instructional PowerPoint explaining how to use two PCA service forms.



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist and Manager

  • Feb 2014 - Aug 2017

  Waconia, MN • Led small teams of four to five sandwich artists to efficiently create freshly-made sandwiches and salads. • Displayed new promotional signage and menu boards each month to highlight new products and specials. • Completed weekly paperwork including product inventories, product orders, and payroll. • Performed troubleshooting and maintenance for our location’s point-of-sale computers and the touch-screen drive-thru kiosk. • Sandwich Artist from Feb. to Nov. 2014 (main store), Oct… Show more • Led small teams of four to five sandwich artists to efficiently create freshly-made sandwiches and salads. • Displayed new promotional signage and menu boards each month to highlight new products and specials. • Completed weekly paperwork including product inventories, product orders, and payroll. • Performed troubleshooting and maintenance for our location’s point-of-sale computers and the touch-screen drive-thru kiosk. • Sandwich Artist from Feb. to Nov. 2014 (main store), Oct. 2015 to June 2016 (satellite store), and Nov. 2016 to July 2017 (main store). • Manager from Nov. 2014 to Oct. 2015 (main store), and June to Nov. 2016 (co-manager at main and satellite stores). Show less



MLT Group

• Freelance Writer

  • Jul 2014 - Sep 2016

  Wrote marketing blog posts for clients in a variety of industries, such as disaster restoration, commercial cleaning services, dentistry, and truck transportation services. Composed web page content when clients prepared to launch a new site for their organization. Incorporated key phrases into each piece utilizing search engine optimization (SEO). Researched topics relating to the client's services offered, company news, and current events.



The Winonan

• News Reporter

  • Jan 2012 - Nov 2013

  Winona, MN Prepared and published articles about on-campus news and events for Winona State University’s weekly student-run newspaper. Wrote news articles, previews, features, and other types of articles using AP style. Interviewed students, WSU faculty, and community members involved with each article’s topic. Attended community and on-campus events as appropriate for each article.



Waconia Patriot

• Summer Intern

  • Jun 2012 - Aug 2012

  Waconia, MN Wrote news articles and features about local news and events for the Waconia Patriot and the Carver County Gold Miner. Conducted interviews with community members as appropriate for each article. Met regularly with editor-in-chief Todd Moen to learn about writing articles and the responsibilities of news writers. Held same position June 2011-August 2011.



Winona State University

• Higher Education
• 700 & Above Employee

• Usher

  • Sep 2011 - Apr 2012

  Winona, MN Distributed concert programs and collected tickets for student and faculty performances throughout the year. Greeted concert attendees and answered questions about the performance and the venue. Maintained a clean performance space and assisted with stage management tasks such as setting up chairs and music stands.