Experience

Cedars Care Group

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Administration Manager

  • Mar 2016 - Present

  • Timely completion of all HR associated documentation for recruitment and payroll to meet pay cut off. • Answering and dealing with incoming calls • To undertake any other duties required to ensure the efficient and effective delivery of care services • Visiting homes regularly to work with the business teams, building consistency of approach throughout. • Timely completion of all HR associated documentation for recruitment and payroll to meet pay cut off. • Answering and dealing with incoming calls • To undertake any other duties required to ensure the efficient and effective delivery of care services • Visiting homes regularly to work with the business teams, building consistency of approach throughout.



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Adjudicator

  • Nov 2015 - Mar 2016

  Resolving disputes between businesses and consumers. Identifying problems and communicating with the business and consumer Delivering clear and accurate information Make fair and reasonable judgements about disputes Using knowledge of the wider business and explaining situations to consumers without jargon Resolving disputes between businesses and consumers. Identifying problems and communicating with the business and consumer Delivering clear and accurate information Make fair and reasonable judgements about disputes Using knowledge of the wider business and explaining situations to consumers without jargon



AIG

• United States
• Insurance
• 700 & Above Employee

• Document Management Consultant

  • Jul 2012 - Nov 2015

  Ensuring Service Levels are met and maintaining weekly and monthly MI Communicating with the team and adapting to the changing priorities throughout the day and delegating work Identifying claimant’s policies and ensuring the same are uploaded onto the claims system for the UK Liaising with stakeholders across various Lines of Business regarding system issues Exercising problem solving skills to identify potential challenges and providing solutions for the long term Creating training plans for new starters and quality checking their work Support function for teams in the UK Show less