Document Composition Technician

• Sep 2019 - Present

Sales Administration Executive

• Dec 2016 - Jul 2019

My duties cover all aspects of the sales administration and customer service process, including:• Processing incoming sales calls.• Dealing with queries regarding pricing and availability.• Processing email and fax orders.• Processing product returns.• Defect and missing part reports and the resolution of such situations.• Processing contract orders and quotations for Specialist radiators and fittings.• Processing generic email quotations.• Assisting our Nationwide Reps with various tasks.• Creating Commercial invoices for exports and Proforma invoices.• Creating purchase orders for our suppliers. • Setting up sales terms for customers.• Supplying technical data sheets and giving technical assistance on products.• Updating customers on product delays.• Querying delivery dates with suppliers.• Assisting with, and resolving customer complaints• Using the UPS Tracking Website to track customer deliveries and to obtain Proof Of Delivery notes.• Sending copy invoices and delivery notes to customers.• Arranging credits.• Covering colleagues work whilst they are on holiday or absent from the office.

Receptionist / Administrator

• Feb 2016 - Dec 2016

Reception:• Answer all incoming calls and take messages.• Answer the intercom.• Meet and greet all visitors.General Administration:• Maintain and update the Cardiff Office day diary with meetings, sickness, annual leave, study leave etc.• Book the office meeting rooms.• All incoming and outgoing post.• Petty Cash payments.• Purchase Orders and Invoice processing.• Credit card reconciliation.• Ordering stationery, lunches, monthly shop from Sainsbury’s.• Set up VC, projector, laptop etc. as required.• Photocopying, scanning, printing, typing, filing, shredding.• Book all travel arrangements for Cardiff staff, including: trains, planes, taxis, hotels, hire cars. And book hotels for staff from other offices.• Co-ordinate all internal and external training. Facilities Administration:• Create monthly Board Reports for Board Meeting.• Maintain all documents relating to the office. for audit purposes.• Keep all fire warden and first aider training and certification up to date.• Induction training for new starters.• Contract management of external suppliers.Representative of Employee Safety:• Work with the management team to address both strategic and day to day matters which may affect health and safety.• Be the spokesperson for employees on health and safety matters.• Help to reduce risks highlighted in risk assessments, review emergency procedures.• Attend Safety Committee Meetings.• Check policies and procedures are being correctly implemented.• Attend training courses.• Keep Health and Safety documentation up to date and organized.PA:I am Personal Assistant to two Associates in the Cardiff office. I maintain their diaries, organise B2B’s and arrange all travel needs.OnePlace Champion:I am the go to person for help with our new CRM system.Quality Management System Assistant:I assist our Quality Management System Manager with staff inductions to our QMS. I help ensure that all policies and procedures are followed by all staff.

Administration Assistant

• Jun 2014 - Feb 2016

Inbox Management: I was responsible for everything that was sent to the Info email address and Operations group email. I had to ensure that all applications or queries went to the relevant consultant, I had to update and add CV’s to our CRM database. I created ECV’s and anonymous ECV’s as required and created interview packs and emails within KPI framework.Website Management: I was responsible for maintaining and updating the Linea Resourcing website by adding, amending and removing job adverts, adding and removing news stories and editing the ticker tape banner.Job Board Management: I was responsible for uploading, amending and removal of adverts on external Job Boards, researching new Job Boards and setting up trial periods and liaising with account managers and maintaining the successful relationships we have with them.Database Management: I was responsible for ensuring data integrity of all candidate, client, company and vacancy records by maintaining Daybook on our CRM system. Performing global updates as required to improve data accuracy and ease of use for consultants.IT Support and Helpdesk Management: I was the internal IT support for the office which meant that any PC or IT issue was reported to me and I either tried to resolve it or, if it was outside of my knowledge, I put in a call to our external IT support or Database support for remote assistance. I had to log, update and chase these calls as required. I also set up PCs and all IT for new users.Ad Hoc Projects: I was responsible for consumable ordering for the office and creating and collecting the Employee of the Month posters and ensuring the prizes were available for the monthly team meeting, and setting up meeting rooms for client and candidate meetings. I dealt with contractor payments and invoicing when the Financial Administrator was absent, ensuring accuracy and integrity on every document. I also undertook other projects as required.

Customer Service Representative

• Oct 2012 - Jan 2015

My main role was serving and helping customers. To achieve this I had to use specialist equipment to slice meats and cheese, gut and clean whole or portions of fish as required, set out an attractive and eye catching display on the fish counter. My other tasks included monitoring stock levels and dates on items of stock, carrying out weekly stock counts where every item had to be weighed or counted to ensure waste levels were within acceptable ranges and to ensure that theft wasn’t occurring. I also carried out all the general cleaning of all areas of the counters and fridges to ensure that health and safety standards were maintained at a high level and complied with government and company policy and I assisted with periodic ‘deep cleans’ of the counters, where we would spend longer periods of time cleaning. I was also a First Aider and attended calls as required.

Student Chemical Treatments Officer

• Sep 2011 - Aug 2012

My placement as a Chemical Treatments Student with North Wales Police was to give me real world experience and put my skills and knowledge gained in my first two years at university into practice and to consolidate and build on these skills. My administrative duties included:• Answering telephones and emails in English and Welsh,• Collecting exhibits from the Post Room,• Booking exhibits in to the Laboratory using ‘Locard’, a specialist exhibit tracking system used by North Wales Police,• Updating exhibits after treatments and with results,• Returning exhibits to CSI’s, Police Officers and Stores,• Creating monthly statistics reports for the Senior Laboratory Officer,• Filing CRO Reports and other documents,• Ordering and monitoring stock,• Assisting the Imaging Department with various filing tasks and small projects,My practical/ chemical treatment based duties included:• Chemically treating exhibits using various treatments,• Examining paper exhibits using ESDA,• Mixing up Chemical Solutions to the Standards outlined in the Home Office Manual for the Development of Fingerprint Techniques,• Entirety photography,• Visiting crime scenes with CSI’s and Laboratory officers to carry out examinations,• Assisting the Footwear Expert with coding ‘Scene Lifts’, Custody prints and impressions and adding these to the Footwear Database,• Clearing the DNA FreezerMy other ad hoc duties included:• Assisting Chemical Treatments Officer with presentations when Magistrates and Senior Police Officers visited the Lab,• Carrying out an investigation and experiment in to the ‘False Positive Effects of Bluestar®’, which was passed among the Heads of the Scientific Support Unit.• Attending various short training courses including a driving course, Level 4 first aid course and a Data Protection course.

Customer Service Representative

• Jun 2009 - Sep 2011

My main role was serving and helping customers. To achieve this I had to operate a computerised till with barcode scanner, I had to keep up a specific scan rate although when dealing with older customers I adapted my scan rate to assist them as I believed that assisting the customer was more of I priority than having the highest scan rate in the store and was more of a benefit to the store. I also had to weigh loose items, such as fruit and veg, use specialist equipment to remove security tags, had to process loyalty cards, vouchers and coupons, and take payments. I assisted in running the Self Service checkouts and assisted in training new staff on the Checkout system and training staff on the Self Service Checkouts. I was also a First Aider and attended calls as required.