Experience

World Harvest Church
• United States
• Religious Institutions
• 1 - 100 Employee
• Executive Administrative Assistant

  • Sep 2013 - Present


Dell, formerly Quest Software

• Administrative Associate

  • Jul 2007 - Present

  Support 3 Directors, 4 Managers & 175 person office Primary Focus: Commercial Sales Secondary Focus: Public Sector, Marketing, HR / Staffing, IS, Front Desk, and Facilities. • Provide written and oral communications, internally and externally. • Coordinate business meetings, trainings, special events, and new hire orientation. • Process purchases, invoices and equipment/tool requests. • Manage data changes- reports, territory assignments, maps, personnel requisitions, org charts, seating charts, distribution lists and general office processes. • Wrote training manual for my role. • Implemented a shared drive/soft-copy library for office staff. Mentored/trained receptionists. • Took the lead in the office: arranged for monthly meetings with 4 service areas to review office processes, issue resolutions, and projects. • Recognized on company intranet for coordinating office-wide series of successful fund-raising events for charities & followed up with requests to match funds; assisted company in reaching tax deduction goal Show less



Quest Software

• United States
• 1 - 100 Employee

• Sr Sales Administrative Assistant

  • Jul 2007 - Sep 2012

  Supported VP, 10 Managers, 150 Sales Representatives • Acted as office manager/ liaison for 5 departments – providing answers to general questions, issue resolution, and smooth vendor relationships. • Filled in for Receptionist as needed: Greeted visitors, answered incoming calls, directed to appropriate person or department, handled daily shipping (US mail, UPS, Fed Ex) • Filled in for Corporate Services Representative as needed: ordered, received & stocked incoming office/kitchen supplies for office of 200; ensured all equipment was in working order, and maintained, cleaned and stocked 3 kitchens, 5 office supply areas & 7 conference rooms. • Created expense reports for Directors • Assisted recruiter and managers with the coordination of mass interview days and with new hire space allocation, coordinating with IT for computer/phone set ups, and with facilities to provide individual with start-up supplies. • Created sales-training manuals for new hires & provide price books/updates Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Relationship Representative

  • Feb 1999 - Jul 2007

  • Managed Day-to-Day Client Relationship; provided Directors with soft-sale leads on new products and services, by continuously looking for opportunities to meet client needs as they arose: created implementation requests and change requests; collaborated with several Technical and Operational departments to assure quality control and customer satisfaction upon completion. • Doubled client portfolio since start, maintained and serviced 14 clients – identified as investment brokerages (ie. UBS PaineWebber) and non brokerages (ie CheckFree). • Conducted Quarterly Client Surveys; resulting in service level agreement upgrades. • Prepared and hosted client visit/tours and implemented/coordinated training as client specific needs arose. • Created a New Hire soft-copy library – documenting all processes with definitions, explanations and detailed instructions for common issues, to increase the capacity of our service team. • Liaison to clients and personnel for questions, issues with processing, problem resolution and escalated situations. Show less