Experience

Aquinas Leadership Group

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Project Manager

  • Jun 2022 - Present

• Assistant Project Manager

  • Dec 2021 - May 2022



Maverick Solutions

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Instructional Designer

  • Aug 2019 - Jun 2020

  Leading large-scale curriculum development and redesign, training and project managing a diverse cross-functional team of 20 curriculum developersEvaluating curriculum needs and overseeing Curriculum Product Managers (CPMs) to ensure development of necessary improvements and changes to curriculumApplying the latest adult learning theory research to create engaging and instructive eLearning contentCollaborating with Development and Product teams to assess, evaluate, conceptualize, and implement a new Learning Management System (LMS) systemDeveloping the project plan for future curriculum including scope, structure, resource requirements, timelines, and deliverablesConsulting directly with clients determining scope of training needs and creating training proposalsBuilding internal training materials to support all curriculum developers training needsManaging direct reports including monitoring performance and coaching Show less

• Curriculum Product Manager

  • Aug 2017 - Aug 2019

  Lead curriculum development project, for a 13 course set of curriculum, from concept to launch, including defining project scope, requirements, development timelines and dependencies, and ensuring 100% of all project deliverables were completed on time and within budgetCreated and curated eLearning content for Oracle PPM Cloud software, including both technical configuration training and functional end-user training; assessing the needs of each user group, determining the instructional content for each course, and ensuring the quality of the deliverableManaged Subject Matter Experts (SME) to ensure accuracy of all training content, timeline of deliverables, cost forecasting, and alignment with project budgetManaged task assignments and performance for a diverse team of writers, technologists, and quality assurance specialistsOversaw all aspects of course structure and presentation to ensure adequate coverage of all necessary topics Show less

• Project Manager & QA Team Lead

  • Oct 2016 - Aug 2017

  Lead the development of online training for PeopleSoft software, including voice-over, demo, content development and updates, ensuring 100% on-time deliveryCreated and maintained quality assurance standards for courseware, worked closely with CPM’s during the implementation of new development tools, including training team on new QA standards and processesEnsured a high standard of quality for curriculum that is accurate, relevant, functional and consistent across a 12 person cross-functional teamManaged shared team members workload and responsibilities, including training and ensuring quality of deliverablesManaged 8 SMEs to ensure accuracy of content and on-time reviews Show less

• Video Editor

  • Mar 2016 - Dec 2016

  Created instructional simulations from raw file through editing, voice-over, and finalization, using camtasia softwareProvided excellent quality assurance and attention to detail during video editing and testing videos to ensure a high-quality product for clientsUtilized a content management system to organize files and provide version control



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Dec 2013 - Dec 2016

  Managed store operations, including cash management, training new staff, and managing others during scheduled shifts Fielded customer questions and complaints to resolution withinoperational policies and procedures Developed knowledge of beverages, food and whole bean coffee to ensure a consistent and excellent customer experience Managed store operations, including cash management, training new staff, and managing others during scheduled shifts Fielded customer questions and complaints to resolution withinoperational policies and procedures Developed knowledge of beverages, food and whole bean coffee to ensure a consistent and excellent customer experience



Wilson Property Management

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Consultant

  • Jun 2008 - Jan 2011

  Provided excellent service to both prospective and current tenants Worked closely with the Property Manager to resolve tenant questions and complaints Used property management software to keep detailed records of tenant files Provided excellent service to both prospective and current tenants Worked closely with the Property Manager to resolve tenant questions and complaints Used property management software to keep detailed records of tenant files



TradeMark Residential

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Dec 2006 - Oct 2007

  Sole responsibility for an 82-unit apartment complexManaged daily aspects of tenant relations and tenant retention such as handling tenant complaints and questions, managing tenant accounts, and detailed record-keeping of tenant filesManaged maintenance staff, including handling tenant maintenance requests

• Leasing Consultant

  • Mar 2004 - Dec 2006

  Provided excellent service to both prospective and current tenantsWorked closely with the Property Manager to resolve tenant questions and complaintsUsed property management software to keep detailed records of tenant files