Experience

Call Experts

• United States
• Telecommunications
• 1 - 100 Employee

• Operations Supervisor

  • Oct 2020 - Present

• Customer Service Representative

  • Nov 2017 - Oct 2020

  Professional Answering Service



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Cashier/Signage

  • Nov 2013 - Oct 2020

  Responsible for maintaining assigned register station. Give fast, friendly and accurate customer service. Keep accurate cash drawer counts. Also, responsible for making signs for products, sales, and workshops. Keep up to date on latest promotions and loss prevention techniques. Drive sales and credit cards to customers on sales floor and at register. Responsible for maintaining assigned register station. Give fast, friendly and accurate customer service. Keep accurate cash drawer counts. Also, responsible for making signs for products, sales, and workshops. Keep up to date on latest promotions and loss prevention techniques. Drive sales and credit cards to customers on sales floor and at register.



Corks and Canvas

• United States
• Construction

• Artist

  • Apr 2013 - Oct 2020

  www.corksandcanvas.us.com www.corksandcanvas.us.com



Glasspro Inc

• United States
• Accounting
• 1 - 100 Employee

• Quality Assurance

  • Nov 2014 - Aug 2017

  Assistant training manager Assistant training manager



The Giving Tree Thrift Store

• Co-owner/Operator

  • Aug 2010 - Feb 2013

  Opened from the ground up and ran it every day from open to close the entire duration it was in business. Responsible for seeking donations, stocking and staging sales floor, Pricing products, Inventory, assisting customers, using cash register, pushing sales, keep up with bills and taxes. As well as running our online stores and website. Opened from the ground up and ran it every day from open to close the entire duration it was in business. Responsible for seeking donations, stocking and staging sales floor, Pricing products, Inventory, assisting customers, using cash register, pushing sales, keep up with bills and taxes. As well as running our online stores and website.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• BGI Service Rep

  • Nov 2009 - Jul 2010

  High call volume call center specializing in billing and general inquiries. Required five weeks of training on specialized software and intricate knowledge based program. Resolved customers billing issues, retentions, as well as minor technical issues. High call volume call center specializing in billing and general inquiries. Required five weeks of training on specialized software and intricate knowledge based program. Resolved customers billing issues, retentions, as well as minor technical issues.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor, Control Tower, US

  • Jan 2003 - Jan 2008

  Supervise a group of seven Service Coordinators . Create schedules , monitor call quality and employee attendance . Work closely with managers to learn and apply new processes . Insure my team members understand and apply new processes . Motivate and discipline as necessary to encourage meeting our goals. Supervise a group of seven Service Coordinators . Create schedules , monitor call quality and employee attendance . Work closely with managers to learn and apply new processes . Insure my team members understand and apply new processes . Motivate and discipline as necessary to encourage meeting our goals.