Experience

Saratoga High School

• Primary and Secondary Education
• 1 - 100 Employee

• Secretary/Keyboard Specialist

  • Oct 2013 - Present

  Everyday use of Schooltool, Office 365, and Onedrive to run reports, pull student information, and make spreadsheets for attendance, grades, student referrals Preparation of summer school, drivers education and new student orientation Copying, purchase orders for departments, letters, answering phones Everyday use of Schooltool, Office 365, and Onedrive to run reports, pull student information, and make spreadsheets for attendance, grades, student referrals Preparation of summer school, drivers education and new student orientation Copying, purchase orders for departments, letters, answering phones



SUNY Empire State College

• Admissions Keyboard Specialist for Registrar & Admissions

  • Oct 2009 - Mar 2013

  • Greet visitors and grant access into the building, remotely open and close doors in 26 locations due to emergencies, snow days, holidays, etc. • Produce Identification badges for all employees which would give access to their work locations • Point of Contact when the Director is not available • Prepare and mail transcripts to students, colleges, and companies • Change student statuses to graduated when degree completed, verify spelling of name and degree earned before and after diploma printed



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Residential Service Training Manager

  • Apr 1995 - May 2007

  • As Acting Training Manager, completed facilitation training in Buffalo, NY and New Jersey. Attended scheduled conference calls to compile training material, translate and deliver to office in a training setting • Responsible for the coaching and development of 55 representatives, including training of all changes in service, pricing and system requirements. Consistently observed each Customer Care Center Representative to ensure knowledge of products/services. Provided continuing education to guarantee quality of service • As Sales Incentive Coordinator, responsible for a small team of representatives. Boosted sales by creating contests and rewarding prizes for increased sales. Documented efforts as well as results, both locally and district-wide on a daily, weekly, and monthly basis - I started at Verizon as a Sales Rep, quickly moved to a TA (temporary assignment supervisor) added Sales Incentive Coordinator to my role and then finally Acting Training Manager.