Rebecca Cann

Associate Customer Support Engineer at Acquia
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us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
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Colin R.

Rebecca is a deeply thoughtful and passionate practitioner of UX design who has the added benefit of being a painter with a fantastic eye for aesthetics. At Incluvie, Rebecca has been performing user research, prototyping, wireframing, site mapping, and research-informed persona development. In addition, she has taken part in logo concept creation and digitization, which demonstrated her solid graphic design skills. She's a strong team member who contributes valuable creative and analytical work to our project. On top of everything else, she's funny and charming in a Liz Lemon sort of way, which really is the best sort of way, if you ask me.

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Credentials

  • Teaching English as a Foreign Language
    The Boston Language Institute

Experience

  • Acquia
    • United States
    • Software Development
    • 700 & Above Employee
    • Associate Customer Support Engineer
      • Aug 2020 - Present

      Build, configure, and troubleshoot a variety of challenging technical issues for a diverse enterprise customer base.Take initiative to improve outcomes, processes, or measurements.Takes on additional responsibilities fills in gaps. Owns deliverables, accountable for results. Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains. Recognize when it's appropriate to jump in and own it, and also when to provide support and collaboration.Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need.Create and implement communications to meet the technical needs of a global audience.

    • Customer Support Coordinator
      • Nov 2019 - Aug 2020

      Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains.Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need.Create and implement communications to meet the technical needs of a global audience.

  • BROMFIELD PEN SHOP INC
    • United States
    • Retail
    • 1 - 100 Employee
    • Customer Success and Visual Designer
      • Mar 2018 - Jan 2020

      A pen shop in Boston selling fountain pens and various fine writing instruments.Create marketing emails in Constant Contact, improving click-through and conversion rateSolicited feedback from customers through email, phone and in person interviews.Manage e-commerce content in WordpressCreate graphics and edit photos in Photoshop for websiteProvide alternative layouts for website and emailsManage shop inventory, customer support, POS A pen shop in Boston selling fountain pens and various fine writing instruments.Create marketing emails in Constant Contact, improving click-through and conversion rateSolicited feedback from customers through email, phone and in person interviews.Manage e-commerce content in WordpressCreate graphics and edit photos in Photoshop for websiteProvide alternative layouts for website and emailsManage shop inventory, customer support, POS

  • Incluvie
    • United States
    • Online Audio and Video Media
    • 1 - 100 Employee
    • UX Consultant
      • Mar 2018 - Aug 2018

      Incluvie is a start-up promoting inclusive movies through user ratings and reviews. Collaborating with engineers and stakeholders using the Agile method to develop a web and Android app using user research, Sketch, InVision, Android Studio, and responsive design. UX design methods used include: user research, personas, user journeys, wireframing, protoyping, graphic design, and usability testing Incluvie is a start-up promoting inclusive movies through user ratings and reviews. Collaborating with engineers and stakeholders using the Agile method to develop a web and Android app using user research, Sketch, InVision, Android Studio, and responsive design. UX design methods used include: user research, personas, user journeys, wireframing, protoyping, graphic design, and usability testing

  • General Assembly
    • United States
    • Animation and Post-production
    • 1 - 100 Employee
    • User Experience Design Immersive
      • Dec 2017 - Feb 2018

      A 400-hour course. Learned core UX design and research skills for various contexts.5 UX design projects: 1. Rapid Prototyping 2. E-Commerce website3. Team project: CNN app4. Portfolio5. Opus Affair team projectMethods:Writing screener surveys to find target users Conducting interviews Analyzing interview dataAffinity mappingCustomer Journey MappingCard sortsCompetitive analysis Heuristic evaluations User personas and stories Problem and solution statement User flows Sitemaps Early low-fidelity paper prototypesHigh-fidelity prototypes in Sketch, InVision, and Axure. Usability Testing and Iteration

  • The Trustees of Reservations
    • United States
    • Museums, Historical Sites, and Zoos
    • 200 - 300 Employee
    • Shopkeeper
      • Feb 2017 - Jul 2017

      I smile a lot and sell cheese, yogurt, milk, and accoutrements made by Massachusetts cheese and food artisans. I smile a lot and sell cheese, yogurt, milk, and accoutrements made by Massachusetts cheese and food artisans.

  • Stillman's Farm Boston Public Market
    • Shopkeeper
      • Jun 2016 - Jul 2017

      Merchandising, knowledge of the business and product, and a friendly smile was key to drawing in and maintaining customers. People who had never heard of a red kuri squash suddenly realized how badly they needed such a vegetable when it caught their eye in the vibrant display at Stillmans Farm at the Boston Public Market. Customer service, Farm to table consultant, training new employees, arranging produce, cleaning, cashier, inventory Merchandising, knowledge of the business and product, and a friendly smile was key to drawing in and maintaining customers. People who had never heard of a red kuri squash suddenly realized how badly they needed such a vegetable when it caught their eye in the vibrant display at Stillmans Farm at the Boston Public Market. Customer service, Farm to table consultant, training new employees, arranging produce, cleaning, cashier, inventory

  • City Feed and Supply
    • Cashier/Deli
      • Nov 2015 - May 2016

      Quick yet careful sandwich preparation Training new employees Slicing and portioning meats and cheeses Preparing food for use on line Daily inventorying of food products and breads Counting tips Customer service Quick yet careful sandwich preparation Training new employees Slicing and portioning meats and cheeses Preparing food for use on line Daily inventorying of food products and breads Counting tips Customer service

  • Kaplan International English
    • Education Administration Programs
    • Instructor
      • Feb 2015 - Oct 2015

      Create and carry out lessons for classes of students. Lessons are tailored to the students' level of English Create and carry out lessons for classes of students. Lessons are tailored to the students' level of English

Education

  • University of Massachusetts Amherst
    Bachelor of Fine Arts (BFA), Painting
    2012 - 2014
  • Massachusetts College of Art and Design
    Painting
    2010 - 2012

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