Experience

Bunzl Retail Services

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Human Resources

  • Jan 2015 - Present



Amerikam

• Human Resources/Customer Service Administrator

  • Apr 2013 - Dec 2014

  Employee Benefits Employee Handbook Employee Relations Payroll Customer Order processing Data Entry Customers point of communication Employee Benefits Employee Handbook Employee Relations Payroll Customer Order processing Data Entry Customers point of communication



Shipping

• Shipping and Receiving Clerk

  • Apr 2008 - Jul 2011

  Print logs and assign orders to warehouse personnel Create packaging slips and bills of laden Perform cycle count transactions Lead trainer to all new employees Formulated tools to decrease shipping errors from 50% to 10% Effectively communicate with high level management to give progress updates Perform duties as back-up Supervisor Print logs and assign orders to warehouse personnel Create packaging slips and bills of laden Perform cycle count transactions Lead trainer to all new employees Formulated tools to decrease shipping errors from 50% to 10% Effectively communicate with high level management to give progress updates Perform duties as back-up Supervisor



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• Office Manager

  • Mar 2001 - Jun 2006

  Logged and tracked customer service telephone calls Hired, completed performance evaluations, and conducted disciplinary process for up to 60 employees Trained employees on new processes and procedures Logged and tracked customer service telephone calls Hired, completed performance evaluations, and conducted disciplinary process for up to 60 employees Trained employees on new processes and procedures



AllTel

• Customer Service Representative

  • Feb 2000 - Mar 2001

  Answered and adjusted cellular telephone rate for customer inquiries Entered customer contract changes into database Answered and adjusted cellular telephone rate for customer inquiries Entered customer contract changes into database



Holiday Inn

• Restaurant Manager

  • Mar 1994 - Jan 2000

  Hired, completed performance evaluations and conducted disciplinary process for up to 100 employees Ordered food and supplies for the restaurant and hotel Balanced nightly transactions for restaurant and hotel Scheduled employees, ensuring coverage Effectively handled customer concerns Hired, completed performance evaluations and conducted disciplinary process for up to 100 employees Ordered food and supplies for the restaurant and hotel Balanced nightly transactions for restaurant and hotel Scheduled employees, ensuring coverage Effectively handled customer concerns