Experience

Segal

• United States
• Human Resources Services
• 400 - 500 Employee

• Consultant in the Administration and Technology Consulting Practice

  • May 2022 - Present



Zenith American Solutions, Inc.

• United States
• Insurance and Employee Benefit Funds
• 700 & Above Employee

• Requirements Analyst Lead

  • Mar 2020 - May 2022



PlanIT Group LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Requirements Analyst

  • Jun 2018 - Mar 2020



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager- Senior Business Systems Analyst

  • Nov 2014 - Mar 2020

  Responsible for leading a team of business analysts, subject matter experts, developers and testers in order to elicit requirements, design, develop and implement system functionally per the SDLC. Responsible for elicitation and decomposition of requirements for Medicaid and non Medicaid programs which include but are not limited to:  EHR- MEIPASS  PTAR  CHP  Adult Cystic Fibrosis Assistance Program  American Indian Health Program  Multiple LOB  Rate Codes Identify and document gaps between the Health Enterprise system and current state policies. Identify and analyze change requests. Provides subject matter expertise to various Stakeholders within the contract. Creation of High Level Design documents, Use Cases, and all other supporting documentation. Ensures issues/defects are identified, tracked, reported on and resolved in a timely manner. Creation and Communication of SOPs Consistently delivers high-quality services to client. Developed project estimates to include in scope requirements, risks, and staffing models.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Business Requirement Manager

  • Mar 2014 - Nov 2014

  Responsible for ensuring people, systems and processes are aligned to meet Business Analysis service level objectives. Identify/implement industry best practices (processes, tools, technology) to drive high-quality results. Provides leadership and guidance to coach, motivate, and lead team members to their optimum performance levels. Analyze, plan, and forecast resource needs to support departmental needs. Responsible for working with the Project Management Office, to provide resources for projects and enhancements. Implement and enforce high standards for quality deliverables; review deliverables of self and others team to ensure they meet expectations.Responsible for establishing and insuring adherence to standards for the Business Analyst team. Review and analyze business analysis performance (service levels, metrics) and identify opportunities to improve efficiencies and effectiveness. Performance reporting to Senior Management and conducts performance evaluations.

• Business Analyst Lead

  • Jan 2012 - Mar 2014

  Responsible for Design and Implementation of the NYS Medicaid EHR (Electronic Health Records) Incentive Program. Collected Functional Requirements from the client and stakeholders. Created Use Cases and designed screen mock-ups. Completed Requirement Traceability Matrices. Acted as a Subject Matter Expert to suppor the Development team to ensure correct processing logic. Reviewed and approved test cases for system integration testing, user acceptance testing and quality assurance testing. Performed testing for conversion from DB2 to Oracle which included database, user interface and web testing. Conducted focus groups for process improvements.



Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst/Software Tester at Bank of America

  • Jul 2010 - Dec 2011

  Responsible for independently testing EHUB - An electronic Benefits Hub which will disburse government benefits. Defined requirements, developed test cases. Coordinated all areas of testing including, preparation, execution and installation support. Assured quality system changes were in place. Support to client base. Studied and identified process improvements. Responsible for independently testing EHUB - An electronic Benefits Hub which will disburse government benefits. Defined requirements, developed test cases. Coordinated all areas of testing including, preparation, execution and installation support. Assured quality system changes were in place. Support to client base. Studied and identified process improvements.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Consultant

  • Nov 2009 - Jun 2011

  Responsible for independently testing in the BXUI for a Health Insurance Company who is currently loading groups onto Blue Exchange. Loading benefits and accums in the Nasco system. Auditing to ensure 100% quality. Responsible for independently testing in the BXUI for a Health Insurance Company who is currently loading groups onto Blue Exchange. Loading benefits and accums in the Nasco system. Auditing to ensure 100% quality.



Empire BlueCross

• Business Analyst

  • 1995 - 2008

  Analyze system to determine root cause of issue; provide department head with report findings and written documentation of recommended system enhancement and/or process improvement. Collaborate with various business units to promote expected organizational results. Developed system requirements and perform User Acceptance testing. •ITS Software releases – identified the required system changes, created written documentation such as user requirements, test plans, training documentation needed to implement the change. •System Testing- performed user acceptance testing on multiple processing systems such as but not limited to BXUI, CS90, NASCO, and EITS •Provided training to the operations area including but not limited to claims and customer service. •Quality Control – analyze and investigate reported error trends and provide feedback to management to work towards a resolution. Responsible for monitoring the department scores which are mandated by the Association. •Analytical Skills – support business operations through analyzing and interpreting system issues to provide favorable results. Responsible for monitoring and reporting unit gains on projects. •Process Improvement / Trouble Shooting with Resolution – independently reviewed data and provided recommendations to the units to provide favorable results •Communicator – liaise across various internal business departments and groups (ex. customer service, claim processing, contracting and IT department) which promote organizational success. •Team Player - Shared knowledge and encourages development of others.