Experience

Peter Werth

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Retail Administrator

  • Nov 2012 - Present

  Customer Service Administrator with Three years’ Experience in a Head Office Based, Retail Role. Industry Experience: Focus International (JD Group) Customer Service Administrator ​​​​​​2012 – Present • Office Administration Duties • Refunds/Exchanges • Customer Service Relations • Effective Communication • Methodical Planning • Raising Purchase Orders • Logistics/Shipping - Providing administrative support to the logistics, sales and accounts department. - Following the procedures in place by Issuing credits, refunds and exchanges. - Authorising the payments via the Sage Page Platform and confidently identifying fraudulent transactions. - Dealing with a variety of customer queries, complaints and orders, ensuring they receive a satisfying experience. - Adding products to the website with competitive pricing, mark downs and promotional offers. - Communicating to both customers & the key stakeholders via phone, e-mail, conference calls and postal letters. Show less



Matalan

• United Kingdom
• Retail
• 700 & Above Employee

• Accounts Administrator

  • Mar 2010 - Oct 2012