Experience

Unified Smiles

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Manager

  • Dec 2022 - Present

• Client Services Representative

  • Aug 2021 - Dec 2022

  Responsible for helping dentists/practice owners improve dental practices by providing advice using knowledge gained through practice discovery and understanding KPIs. Develop action plans and assist the practice to achieve goals using a customized approach, staff training, and continued effective communication. Assist with onboarding new clients. Create customized solutions to help clients achieve goals. Become a trusted business advisor for dental offices.Establish and maintain effective coordination with dental office personnel and management through email and phone.Develop and deliver training solutions for processes in dental practices including case presentation, treatment planning, proper scheduling protocols, hygiene department strategies, and other customized needs.Collaborate with Business Development, Marketing, and Vendor Relations to provide excellent client support.Track all customer interactions in CRM platforms including Salesforce. Resolve client requests and questions promptly, courteously, and professionally Show less



Moments of Dance, LLC

• Michigan, United States

• Owner

  • Aug 2009 - Present

  * Video production of dance competitions including videography, editing, titling, and uploading to clients. * Development, videography, editing, titling, and production of educational dance DVDs and videos. * Instructs students on many different dance styles including West Coast Swing, Hustle, Country Two Step, Carolina Shag, and more. * Responsible for developing group and private instruction workshops. * Coordinator for social dance parties including lessons, refreshments, snacks, schedule, and hosting. * Social marketing coordinator for dances and workshops. * Choreography for individual and group routines for students. * Dance competitor Show less



Oakland Dental Care - Dr. Frank Holecek & Dr. Gerald Stefan

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dental Hygienist and Coordinator for OSHA, HIPAA, COVID Protocols and Computer Advocate

  • Jul 2005 - Aug 2021

  *Supplemented front office staff with dental billing duties including entering treatment codes, submitting insurance claims, and processing insurance and patient payments.*Coordinator for OSHA policies and responsible for employee training and documentation.*Coordinator for Infection Control and responsible for employee training and documentation.*Coordinator for COVID Policies and Procedures and responsible for employee training and documentation.*Coordinator for HIPAA policies and responsible for employee training and documentation*Computer Advocate for office involving training other team members on computer software and hardware skills and maintaining computer hardware and software needs. Perform upgrades of software and setup of new hardware.*Care for each patient with personal attention while performing dental Prophylaxis, periodontal screenings, and evaluating home care needs.*Develop and deliver home care instructions to patients*Partnered with dentists and patients in implementing their personalized dental treatments and continued dental care.*Delivered fluoride applications.*Conduct periodontal probing to examine gum health and diagnose periodontal disease*Evaluate clinical findings, medical history, and previous dental records and integrate the information into a plan for excellent dental hygiene.*Performed whitening procedures and instructions for maximizing results with minimal sensitivity Show less

• Dental Hygienist

  • Sep 1999 - Oct 2005

  Dental Hygienist



Dance Fanatics

• United States
• Entertainment

• Dance Instructor

  • Jan 2003 - Mar 2020

  *Instructs students on many different dance styles including West Coast Swing, Hustle, Country Two Step, Carolina Shag, and more. * Responsible for developing group and private instruction workshops. * Coordinator for social dance parties including lessons, refreshments, snacks, schedule, and hosting. * Social marketing coordinator for dances and workshops. * Substitute DJ for social dance parties. *Instructs students on many different dance styles including West Coast Swing, Hustle, Country Two Step, Carolina Shag, and more. * Responsible for developing group and private instruction workshops. * Coordinator for social dance parties including lessons, refreshments, snacks, schedule, and hosting. * Social marketing coordinator for dances and workshops. * Substitute DJ for social dance parties.



Acosta Sales and Marketing

• Irving, Texas, United States

• Category Sales Representative

  • May 2004 - Oct 2005

  * Responsible for conducting software training activities at retail pharmacies, performing equipment diagnostics to identify and resolve equipment malfunctions, and performing software upgrades. * Develop and assess training materials used for small and large training groups. * Responsible for achieving category sales goals within an assigned territory of retail pharmacies. * Consistent execution of objectives set forth by the principal, Business Manager, or the Sales Manager to achieve superior in-store results. * Nominated for * Achieved goal of 100% of stores reported every cycle. * Assist other Category Sales Representatives with questions and issues. Show less



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Category Sales Specialist and Account Development Specialist

  • Jan 2000 - Apr 2004

  Responsible for sustainable growth of total photo category business in a sales territory consisting of approximately 100 Wal-mart, Kmart, Rite-Aid, Sam's Club, CVS, Walgreen's, Meijer, and Target outlets. Success was measured by market share growth, overnight and on-site processing growth, the development and execution of training programs, the implementation of all national and account-specific programs and promotions, the execution of Business Development plans, marketing, merchandising, and effective territory management, and the achievement of sale targets for consumer imaging products including film, cameras and digital products. Additional roles and responsibilities include: * Customize software and sales training programs for individual accounts. This occurred in the classroom and in-store training sessions. This training allowed the labs to achieve aggressive corporate/customer deadlines. * Accounts primary resource for technical training and support for On-Site Photo labs in pharmacies. * Troubleshoot hardware/software issues while at the customer site. * Train pharmacy personnel on software upgrades, chemical process management, promotional methods, sales techniques, and counter procedures. * Create and implement store employee incentive programs, local marketing events, and other promotional programs instrumental in achieving year-end results. * Establish and maintain excellent rapport with corporate, district, market, and store-level management and employees. Key successes include: * Second in the region for sales of key camera product for promotion in 2003. * Top 10% of the nation for increased product sales for a key account in the summer of 2002. * Exceeded sales goals for quarterly targets. * Top performer in secondary displays promotion for 2002. * Achieved highest call frequency scores for each year in this position. * Computer Advocate for district involving training other team members on computer software and hardware skills. Show less



Sterling Computer Consultants

• Troy, Michigan, United States

• Marketing Manager, Sales Consultant and Software Trainer

  • Jul 1998 - Jan 2000

  * Project management of client's hardware and software needs and development of process improvements. * Marketing and sales of consulting services, software programs, computer hardware, training curriculums, and IT personnel needs. * Train clients on computer software and hardware including upgrading software systems. * Troubleshoot client problems and develop technical guidelines for software usage for clients. * Project management of client's hardware and software needs and development of process improvements. * Marketing and sales of consulting services, software programs, computer hardware, training curriculums, and IT personnel needs. * Train clients on computer software and hardware including upgrading software systems. * Troubleshoot client problems and develop technical guidelines for software usage for clients.



Barry Mentzel, DDS

• St Clair Shores, Michigan, United States

• Registered Dental Hygienist & OSHA Coordinator

  • Jan 1996 - Sep 1998

  * Dental Hygienist for a progressive non-surgical periodontal office specializing in guided tissue regeneration in the treatment of disease. * Performed root planing, scaling, preparing, and reading phase-contrast microscope slides, collecting bacterial cultures, determining home and in-office irrigation treatment modalities, teaching plaque control techniques, and performing periodontal maintenance appointments. * Educate patients on the usage, benefits, contraindications, medical applications, and side effects of prescription medications including antibiotics. * Coordinator for OSHA policies and responsible for employee training. Show less



Professional Dental Technologies Inc

• Manager of Sales Implementations and Support

  • Mar 1993 - Jan 1996

  * Responsible for the coordination of installations of computer and intraoral camera systems, including scheduling, resource management, logistics, and allocation. * Created software training curriculum and manuals for all employees in the computer division.* Trained and evaluated the knowledge of the installation team, training representatives, and sales personnel on current equipment.* Supervised both technical support call center and customer relations call center departments servicing the entire customer. * Negotiated all leasing and financial agreements and responsible for a yearly budget. Show less

• Hygiene Technology Instructor

  • Jul 1990 - Mar 1993

  * Trained dental office personnel on the use and implementation of dental technology products including voice-activated computerized periodontal charting software, cosmetic imaging software, piezoelectric scalers, and intraoral camera systems. * Responsible for installing hardware, software, and conducting software training for customers including troubleshooting of problems while at the customer site.* Responsible for training new personnel on computer hardware, software, and sales curriculum. This occurred in the classroom and on-site sessions. Show less