Experience

Bramleigh Estate Warrandyte

• Process Improvement Specialist

  • Feb 2021 - Present



Maroondah Toy Library

• Australia
• Libraries

• Toy Library Coordinator

  • Nov 2007 - Dec 2020

  • Managed and ran a large, busy NFP toy library growing it to 4600 toys with 650 member families • Initiated and implemented a wide range of projects to improve all areas of the service resulting in membership growth of 460% over 10 years • Supported members throughout entire journey through trial, signing up over 2000 new members, renewing 4000 memberships and upselling hundreds of existing customers • Gained strong member rapport by understanding member needs and objectives and providing timely, flexible solutions for all membership enquiries and first-tier technical support via email, social channels, phone and in person • Worked closely with remote developer to build, bug test and enhance SaaS cloud-based member management system and member interface • Ran social media communications on Facebook, Instagram and WeChat, and developed and maintained website and Google advertising campaigns • Secured over $250,000 worth of funding from local, state and federal governments and philanthropists • Created and maintained technical and troubleshooting documentation for staff and members • Managed and trained over 2000 service volunteers and worked closely with management committee • Built trust in our service and grew the toy library to become one of the largest and most successful in Australia by providing exemplary customer service and rapport with members



Ausmangrove Trading

• Purchasing Manager

  • Jan 2016 - Jun 2020



State Government Victoria

• Australia
• Food & Beverages
• 100 - 200 Employee

• Marketing Assistant

  • Feb 2014 - Nov 2015

  • Editing and proofreading marketing communications and RFQ documents • Formatting and styling digital documents including Word documents, Excel spreadsheets and Powerpoint presentations • Preparing Powerpoint presentations for Commissioner for Victoria to South East Asia and Significant Investment Managers • Reviewing marketing communication messaging and content to ensure accuracy and consistency • Administering document management within the group, ensuring correct versions of documents are stored on TRIM • Providing cultural advice around Chinese-audience messaging • Event organisation, including the 2014 International Significant Investor Managers’ networking event • Updating e-newsletter subscriber lists • Coordinating collateral printing and mailouts



Lonely Planet

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Production Support / Editor

  • Aug 2001 - May 2014

  • Coordinated the editing and production of around 20 travel guidebooks in collaboration with a team of authors, editors and designers • Elected as a team technical assistant, providing prompt technical support to editors within the unit • Promoted to role within the production support team responsible for the development and maintenance of Lonely Planet’s core production applications and technologies • Utilised Agile methodology to design, support and maintain numerous technical solutions and editorial process efficiencies • Documented a wide range of technical procedures and style sheets and trained 200 editors in their use • Digitally reorganised and reformatted around 100 titles to conform to new guidebook styles