Executive Vice President of People

• Feb 2023 - Present

Vice President of People

• Feb 2022 - Feb 2023

Quavo Fraud & Disputes is a fintech provider of industry-leading, automated dispute management solutions to issuing financial institutions. Quavo’s Disputes as a Service™ offering features automated software, AI technology, and human intelligence services for financial organizations of all sizes. Our goal is to establish and advance the industry standard in fraud and dispute management by instituting best-in-class principles, delivering unparalleled technology, and advocating for change in our community.Quavo believes in providing a supportive and collaborative environment where the best financial and tech minds work together to drive client success, providing groundbreaking dispute management software and solutions. Learn more online at Quavo.com or by emailing us at experts@quavo.com. Show less

Chief Administrative Officer (CAO)

• Nov 2019 - Aug 2021

As CAO, I was accountable for directing the administrative, operational, and HR functions of the organization; developing key policies to optimize day-to-day performance, drive administrative efficiencies, foster an engaged and productive workforce, strengthen accountability, enhance regulatory compliance, improve employee retention, and remove bottlenecks in business operations. Among my accomplishments, I have: ➥ Led and managed cross-functional HR, IT, Health and Safety, and Security teams. ➥ Optimized key administrative and HR functions, including: talent acquisition and retention, talent management, professional development, workplace culture optimization, risk management, regulatory compliance, benefits administration, change management, and corporate communications, among others. ➥ Drove a 75% reduction in the number of open positions from January to December 2020 despite continued organizational growth. ➥ Overhauled the recruitment team to maximize hiring potential. ➥ Mapped out recruitment processes, identifying and remediating significant compliance gaps. ➥ Facilitated a significant improvement to key people metrics throughout 2020, including a 42% increase in headcount and a 29.2% reduction in annual turnover. ➥ Avoided $900K+ in benefit costs by emphasizing full and open competition of all lines of coverage, switching benefit brokers, expanding service offerings, and closing compliance gaps to generate cost savings of $91K. ➥ Facilitated the seamless relocation and consolidation of the Albuquerque HR office to the new corporate HQ in Scottsdale with zero business disruptions. ➥ Facilitated the completion of DoD-mandated CUI training across the organization for 95% of stakeholders. ➥ Participated in board meetings to shape strategy as key member of the executive team. Show less

Vice President, Shared Services USA

• Jul 2017 - Nov 2019

Led the Shared Services across Nammo US family of companies in the passionate pursuit of organizational effectiveness and alignment with company values and strategy, optimizing the capability and capacity necessary to achieve results. Fueled by our mission to Secure the Future by equipping and protecting the warfighter. To carry out my mandate, I administered robust, efficient, and scalable processes and programs aligned with the company’s strategic business goals, taking ownership for key administrative and HR functions including: talent management, performance management, recruitment, retention, training and development, employee relations, investigations and terminations, compensation, and benefits administration.Here are some of the ways I’ve made positive contributions to business growth:➥ Led HR, Finance, IT, Health Safety & Security, and Ethics & Compliance teams across the US; assuming oversight responsibility for 600+ team members within 8 companies across 7 states. ➥ Developed, managed, and administered employee benefits including medical, dental, life and disability, and 401(k); driving annualized cost reductions of over $500K and securing a spot on the 2016 ‘Valley’s Healthiest Employer’ list.➥ Facilitated the seamless acquisition and integration of a $20M operating company into the parent organization. ➥ Spearheaded strategic downsizing efforts by 30%+ from 2014 to 2016 in response to a steep downturn in government spending, improving overall resiliency to position the organization optimally for a rapid recovery. ➥ Championed modernization, automation, consolidation, and transformative change across the organization. ➥ Spearheaded a suite of special projects, leveraging a seasoned ability to cross cultural boundaries and nurture strong working relationships with a range of international stakeholders to drive change on a global level. Show less

Director Human Resources

• Jun 2013 - Jul 2017

Serve as a key executive member of the corporate leadership team for Nammo Talley, Inc, a 100+ million defense contractor with operations in Arizona, Mississippi, Pennsylvania and Utah. Direct and coordinate all phases of human resources activity for all locations.

Owner

• Jun 2011 - Aug 2013

As sole business proprietor, I routinely served as strategic resource to Federal government contracting clients; providing guidance and subject matter expertise on matters related to the Service Contract Act (SCA), Federal government contracting, and Human Resources policies. As practitioners ourselves, our specialty was translating the complex requirements of the Service Contract Act (SCA) into practical guidance. We provided compliance strategies translated into relevant action plans tailored to the client to drive business objectives. Our services included Compliance Review, Compliance Coaching, Training and Bid Strategy. Show less

Principal Consultant, Human Resources

• Aug 2011 - Jan 2012

Responsible for providing guidance and expertise regarding Service Contract Act compliance. Interface with business and functional staff (Legal,Contracts, HR) to ensure alignment with Service Contract Act requirements. Act as liason between DOL and company pertaining to matters of compliance. Conduct employee meetings and training across the organization regarding Service Contract Act requirements and associated processes.

Vice President, Human Resources

• Feb 2005 - Aug 2011

Provide leadership and direction to HR Operations team which supports more than 8500 employees in seven locations in six states comprised of 40+ HR professionals. Drive consistency across locations and divisions to ensure compliance, leverage best practices, drive company culture and achieve operational efficiencies. Led the Human Resources function through the transition of becoming a stand-alone company when sold by parent-company in 2007.Responsible for overseeing the critical day-to-day aspects of human resources leadership for federal government contractor including recruitment, employee relations, policy development and interpretation, and compliance. Show less

Sr Manager, Human Resources

• May 1999 - Feb 2005

Provide leadership and direction to HR team supporting nearly 1000 employees in six states. Start up operations included drafting of HR policies and procedures. Was a key member of the contract's leadership team including day to day management, customer interaction and proposal efforts. Provide leadership and direction to HR team supporting nearly 1000 employees in six states. Start up operations included drafting of HR policies and procedures. Was a key member of the contract's leadership team including day to day management, customer interaction and proposal efforts.

Human Resources Generalist

• Sep 1998 - May 1999

Administered all aspects of employee benefits for nearly 1,000 employees. Conducted new hire orientation. Responsible for unemployment hearings and appeals and monitored Worker's Compensation claims and alternate duty. Interviewed more than 30 individuals on a weekly basis. Responsible for recruitment of replacement workers during strike. Issued written warnings and other disciplinary action consistent with company policy and procedures, including CBA. Administered all aspects of employee benefits for nearly 1,000 employees. Conducted new hire orientation. Responsible for unemployment hearings and appeals and monitored Worker's Compensation claims and alternate duty. Interviewed more than 30 individuals on a weekly basis. Responsible for recruitment of replacement workers during strike. Issued written warnings and other disciplinary action consistent with company policy and procedures, including CBA.