Experience

The Bruce Hotel - Stratford Canada

• Canada
• Hospitality
• 1 - 100 Employee

• Front Desk

  • Aug 2022 - Present



Amedia Hotel GmbH

• Austria
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2022 - Jul 2022

• Front Office Supervisor

  • Aug 2021 - Mar 2022



Fregate Island, Seychelles

• Seychelles
• Hospitality
• 1 - 100 Employee

• Assistant Manager Front Office

  • Sep 2016 - Feb 2017



Savoy Resort & Spa Seychelles

• Seychelles
• Hospitality
• 1 - 100 Employee

• Reception Supervisor

  • Oct 2014 - Sep 2016

  Trains, cross –trains, and retrains all front office staff as per the Resort policies Schedules rotation for the front office staff Supervises workload during shifts Evaluates the job performance of each front office staff coordinated by FOM Maintains working relationships and communicates with all departments Verifies that accurate room status information is maintained and properly communicated Resolves guest problems quickly, efficiently, and courteously Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel Reviews and completes credit limit report / Cashiering Enforces all cash-handling, check-cashing, and credit policies Conducts regularly scheduled meetings of front office staff coordinated by FOM Requires all front office employees to wear proper uniforms at all times Upholds the hotel's commitment to hospitality Prepare performance reports related to front office Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Monitor high balance guest and take appropriate action Ensure implementation of all hotel policies and house rules Represents the Front Office Manager in meetings Ambassador for the loyalty programm iPrefer of Preferred Hotel Group Leads site inspections Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees Monitor all V.I.P’s special guests and requests Review daily front office work and activity reports generated by Night Audit Review Front office log book and Guest feedback forms on a daily basis Show less



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Receptionist

  • Mar 2012 - Aug 2012

  Greeting customers with a smile and welcoming them into the bank Listening patiently to queries and concerns of customers and guiding them to the proper personnel Handling basic or general queries at personal level following bank's policies and procedures Answering email, phone calls, and transferring calls to the respective staff members Handling administrative and clerical duties as ordered by the bank manager Maintaining daily records of incoming and outgoing calls and checks Improving reception concept to a 5 star standard including storage Show less



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Jun 2011 - Feb 2012

  Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and room registrationsCoordinate and monitor the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standardsCarry out training for new employees and on the job training. Motivate staff to bring about excellent performanceHandle guest requests and complaints in a polite and efficient manner, give further instructions to the relevant staff if need be to ensure customer satisfaction and maintain a record of all complaints received from all guestsLiaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient mannerKeep abreast on hotel products and services as well as on tourist and business travel information that may be of any interest to our guestsConstant training of team membersSupervise all cashier work of team membersUpdate all on loyalty programmers of Kempinski standardsAt the end of shift, prepare a handover report of guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in operationsAccomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job functionRepresentation of the Front Office Manager in her absenceTaking of room and table bookingsHandling and execution of concierge tasksDepartment-spanning tasks as for example support in service Show less

• Front Office Agent

  • Jun 2010 - May 2011



Park Hyatt Hamburg

• Front Office Agent

  • Jul 2009 - May 2010

  Temporary leading shifts, taking care of international guests, guest check in/check out, independent complaint management, training of trainees, operation of customer loyalty program Goldpassport

• Communication Center Agent

  • Jul 2008 - Jun 2009



Hotel Deidesheimer Hof

• Apprentice

  • Jul 2005 - Jun 2008